IT Service Desk Technician

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring an IT Service Desk Technician (0800-1600 M-F) at Crane, Indiana.

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve technical problems at the Tier 1 level of responsibility.
• Documenting internal procedures.
• Assisting with the onboarding of new users.
• Effective verbal and written communication.
• Ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.