IT Service Desk / Technical SupportLocation: Pomona, CA (100% onsite)Pay Rate: $30/hrPosition Overview
We are seeking a customer-focused IT professional to provide technical support for network, software, and hardware issues across the hospital environment. This role serves as a key point of contact for internal and external users, providing responsive troubleshooting, ticket management, documentation, and ongoing system monitoring.
Key Responsibilities- Respond to customer inquiries and technical support requests related to network, software, and hardware.
- Answer support calls through the automated phone system and assist walk-in users in a courteous and professional manner.
- Create, troubleshoot, update, and close tickets while ensuring all activity is accurately documented in the ticketing system.
- Follow established IT processes, procedures, and escalation protocols.
- Provide high-quality customer service and technical support to users throughout the hospital.
- Maintain daily operational logs and complete mobile maintenance updates and data center checks.
- Monitor department interfaces and computer systems in real time to help maintain 24/7 system availability and uptime.
- Research technical issues using available knowledge bases, documentation, and information resources.
- Quickly learn and adapt to new systems, applications, processes, and technologies.
- Escalate issues appropriately when they cannot be resolved at the service desk level.
- Maintain clear and professional written and verbal communication with users, team members, and other departments.
- Perform other IT support duties and special projects as assigned.
Qualifications- Strong customer service and communication skills.
- Ability to troubleshoot hardware, software, and network-related issues.
- Experience working with a ticketing/service desk system.
- Strong attention to detail and documentation skills.
- Ability to follow established processes and escalation procedures.
- Ability to work effectively in a 24/7 hospital or healthcare environment.
- Comfortable working independently while knowing when to escalate issues.
- Strong ability to learn new technologies and adapt to changing priorities.