IT Service Manager

Description

The Team and Your Role

The Executive Service Team is dedicated to delivering the highest level of technology support to the firm’s most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm’s senior managers, ensuring that you enable them to fulfill their roles through technology.

Qualifications and Responsibilities

How you will be influential

Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs)

Maintain a continuous focus on technology and information security

 Provide advice and suggestions for VIPs professional and personal technologies

 Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies

Identify areas where technology can enable and enhance the lives of senior management

Advanced screening of new technologies, including pre-pilot, pilot, and UAT

Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis

Create and/or and maintain tools and processes for the Executive Service Team

Your Responsibilities

 Provide a single point of contact for all IT related issues to senior management (VIPs)

Troubleshoot desktop technologies and mobile devices (both personal and firm issued)

Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)

Field non-standard technology request

Home support visits as needed

Board support of quarterly meetings for Executives and Directors

Liaise with global IT service teams in support of senior managers 

 Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service

Qualifications

Bachelor's degree and/or 3-5 years of experience in the technology service space

Must possess excellent verbal and written communication skills

Experience in fast pace/financial services environment preferred

Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices

Enjoy working as part of team and independently as well