IT Service Technician

When a client's laptop won't boot or their email stops syncing, you're who they reach. You fix it, explain it in plain English, and leave them glad they called. If you've got a year or two of IT or help-desk work behind you and you're ready to grow fast, we'd like to meet you.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

What you'll do

• Work tickets in HaloPSA from email, our client portal, phone and monitoring alerts, and solve most of them remotely with NinjaOne and ScreenConnect.
• Support Microsoft 365 end to end: users and licenses, Exchange Online, Teams, SharePoint and OneDrive, Intune and Entra ID.
• Help keep clients secure: MFA with Duo, endpoint protection with Huntress and Microsoft Defender, and backups with Cove.
• Troubleshoot the everyday mix: laptops and desktops (Windows and Mac), printers, phones, Wi-Fi and Unifi networks, DNS and DHCP.
• Write clear ticket notes, so the next Duck (and the client) knows exactly what happened.
• Hand off cleanly to your client's Wing, the small dedicated team that handles escalations and onsite visits, and learn from every escalation.
• Join our on-call rotation once you're trained up, usually around month four.
  

AI is part of the job here

Our techs use AI every day to troubleshoot, document and work through the queue. Some of our own tools were built by techs on the service team. You'll learn this through our in-house AI fluency course for techs, and you'll have your own Claude seat from day one.

How you'll grow

This role is for a tech who already knows the fundamentals and wants to grow fast. Your first weeks, you'll work alongside an experienced Duck learning our clients and our tools. Well before the end of month one, you'll be working tickets on your own, and from there we expect you to keep reaching for more.

We pay for your certifications and expect you to keep earning them: CompTIA Security+, Microsoft 365 and Azure, and Cisco. As your skills grow, so do your options, with real room to move into bigger roles and projects here.

You'll need

• A heart for service. We serve people, not machines, and we take it personally.
• 1–2 years of IT support, help desk or similar hands-on experience
• CompTIA A+
• Comfort with Windows and Microsoft 365 admin basics
• Clear writing, and patience with people who are frustrated with their technology
• A valid California driver's license
• Able to lift 40 pounds
  

Nice to have

• CompTIA Network+
• Experience with an RMM or PSA tool (NinjaOne, HaloPSA, ConnectWise or similar)
• Intune, Entra ID or Mac support
• Basic networking: VLANs, firewalls, switches, Wi-Fi
• Curiosity about AI and an openness to learning it. Even better if you've already built your own prompts, workflows or automations.
  

The deal

• Pay: $21 to $29 an hour, depending on experience
• Hours: full-time and in the office, Monday to Friday, 8am to 5pm core hours with flex around them. Some overtime and weekend work, and an on-call rotation we share across the team.
• Benefits: full benefits, including medical, dental, a retirement plan, PTO, and paid certifications to keep you growing in your career.
  

Life at Clever Ducks

We're a small, family-owned team of 15 Ducks, and that size works in your favor. If you see a better way to do something, say so. We move quickly, so a good idea can turn into how we work, and you'll have the room to see where it takes you.

Your home base is the Pond, our office at 1313 Broad Street in downtown San Luis Obispo. xxzpjkt The kitchen is stocked for breakfast, lunch and snacks, and there's an espresso machine. Then there's Falkor, our office dog. We hope you like lazy dogs who beg for treats, because that's Falkor's whole job.

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