Job Description
Job Title: IT Site Support
Location: Cambridge MA 02141
Mode : Contract (6+ Months) Onsite
Job responsibilities:
The Site Support ITC Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience.
Key Responsibilities
Deliver professional, responsive, and customer-focused technical support to end users.
Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications.
Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.
Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories.
Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures.
Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination.
Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment.
Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions.
Conduct proactive meeting-room checks and address issues affecting room readiness and user experience.
Assist with technology moves, adds, and changes, including workstation setups and office relocations.
Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination.
Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details.
Document recurring issues, solutions, support procedures, and equipment maintenance activities.
Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues.
Follow company security, safety, data-protection, and IT service-management requirements.
Participate in site projects, after-hours support, and travel to other client locations when required.
Required Qualifications
Bachelor s degree or a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework.
3 years of experience or more in desktop support, site support, end-user computing, or field services.
Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting.
Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues.
Demonstrated customer service skills and a genuine commitment to helping users solve problems.
Experience using ServiceNow or a comparable IT service-management and ticketing platform.
Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts.
Experience with network cabling, labeling, patching, and cable-management best practices.
Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers.
Working knowledge of macOS and iOS support.
Clear verbal and written communication skills, including the ability to explain technical issues to non-technical users.
Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment.
Technical Knowledge
Endpoint & Mobility
Windows 10/11 administration and troubleshooting
macOS and iOS support
PC imaging, deployment, refresh, and hardware diagnostics
Mobile-device and peripheral support
Microsoft & Identity
Microsoft 365 applications
Microsoft Outlook, Teams, and OneDrive
Active Directory and Microsoft Entra ID fundamentals
Multi-factor authentication support
Networking
TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired, and wireless fundamentals
Basic switch-port and connectivity troubleshooting
Copper and fiber cabling awareness; patching and labeling practices
AV & Collaboration
Microsoft Teams Rooms and Zoom Rooms
Crestron or comparable room-control technology
Cameras, microphones, speakers, displays, and projectors
Conference-room readiness and live-event support
Location: Cambridge MA 02141
Mode : Contract (6+ Months) Onsite
Job responsibilities:
The Site Support ITC Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience.
Key Responsibilities
Deliver professional, responsive, and customer-focused technical support to end users.
Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications.
Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.
Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories.
Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures.
Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination.
Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment.
Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions.
Conduct proactive meeting-room checks and address issues affecting room readiness and user experience.
Assist with technology moves, adds, and changes, including workstation setups and office relocations.
Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination.
Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details.
Document recurring issues, solutions, support procedures, and equipment maintenance activities.
Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues.
Follow company security, safety, data-protection, and IT service-management requirements.
Participate in site projects, after-hours support, and travel to other client locations when required.
Required Qualifications
Bachelor s degree or a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework.
3 years of experience or more in desktop support, site support, end-user computing, or field services.
Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting.
Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues.
Demonstrated customer service skills and a genuine commitment to helping users solve problems.
Experience using ServiceNow or a comparable IT service-management and ticketing platform.
Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts.
Experience with network cabling, labeling, patching, and cable-management best practices.
Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers.
Working knowledge of macOS and iOS support.
Clear verbal and written communication skills, including the ability to explain technical issues to non-technical users.
Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment.
Technical Knowledge
Endpoint & Mobility
Windows 10/11 administration and troubleshooting
macOS and iOS support
PC imaging, deployment, refresh, and hardware diagnostics
Mobile-device and peripheral support
Microsoft & Identity
Microsoft 365 applications
Microsoft Outlook, Teams, and OneDrive
Active Directory and Microsoft Entra ID fundamentals
Multi-factor authentication support
Networking
TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired, and wireless fundamentals
Basic switch-port and connectivity troubleshooting
Copper and fiber cabling awareness; patching and labeling practices
AV & Collaboration
Microsoft Teams Rooms and Zoom Rooms
Crestron or comparable room-control technology
Cameras, microphones, speakers, displays, and projectors
Conference-room readiness and live-event support
Numbers & Facts
| Location | Cambridge, MA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder