IT Solution Center Service Desk (Student Position)

Details
  • Michigan
    5 days ago

    Job Description

    Position Title:IT Solution Center Service Desk (Student Position) 
    Location:Big Rapids, MI 49307 
    Department:

    54- Information Technology Services

     
    Advertised Salary:$13.73- $13.99 
    Summary of Position:Do you have an interest in IT solutions? If so, this position may be your opportunity to gain further experience and knowledge in the IT field. 
    Position Requirements:*Good customer service
    *General understanding of computer hardware/software
     
    Essential Duties/Responsibilities:

    *Assist customers who are experiencing any procedural or operating difficulties with the use of university applications

    *repairing/troubleshooting hardware
    *Using call tracking software to create work orders
    *Provide support for all IT products and services
    *Update tickets with appropriate journal entries of activities

     
    Number of Positions Available:1 
    Documents Needed to Apply:Resume/ Class Schedule 
    Job Close Date:December 10, 2026 
    EEO Statement:Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. 

    Numbers & Facts

    LocationMichigan

    Skills

    • Call Monitoringunmatched
    • Computer Hardwareunmatched
    • Computer Softwareunmatched
    • Customer Support/Serviceunmatched
    • Diversityunmatched
    • Hardware Repairunmatched
    • Identify Issuesunmatched
    • Journal Entriesunmatched
    • Operations Processesunmatched
    • Student Servicesunmatched
    • Technical Supportunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Resume Builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Resume Builder