The Solution Architect plays a key role in designing and implementing technology solutions that align with Interlochen's organizational goals and values. This individual will work cross-functionally with a variety of internal departments to assess needs, define requirements, and architect scalable, sustainable solutions.
Essential Duties & Responsibilities:
- Collaborate with end-users to understand their project goals, data challenges, and analytics needs.
- Provide actionable insights and recommendations to help clients make data-driven decisions.
- Lead project analytics/requirements gathering: from gathering and analyzing data to deploying solutions and monitoring results.
- Develop reports, dashboards, and documentation to ensure positive project launch.
- Stay up-to-date with industry trends and emerging technologies.
- Train and mentor end-users on data analytics best practices, tools, and techniques.
- Manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
- Communicate complex technical concepts to non-technical end-users in a clear and understandable manner.
- Collaborate with internal IT teams to deliver comprehensive solutions.
- Performs other duties as assigned.
- Bachelor's degree or equivalent professional experience required.
- 5+ years of experience as a solution architect, business analyst, or in a similar role, with a proven track record of designing and implementing technology solutions.
- Extensive experience administering and developing solutions within the Salesforce platform.
- Familiarity with educational learning management systems (LMS) and student information systems (SIS).
- Experience with automation and middleware platforms such as Salesforce Flow, Workato, Zapier, and Make.
- Experience building and administering Salesforce Experience Cloud Sites.
- Experience designing and supporting complex data relationships in relational databases.
- Familiarity with project management tools such as Trello and Asana.
- Familiarity with productivity and end-user computing tools; Google Workspace and macOS preferred.
- Salesforce certifications preferred.
- Customer-focused mindset with strong organizational skills and the ability to work independently.
- Ability to plan workloads, prioritize competing demands, and consistently deliver on commitments.
- Strong attention to detail, time management skills, and ability to meet tight deadlines.
- Demonstrated learning agility and ability to quickly master new business and technical concepts.
- Commitment to continuous learning and professional development.
- Strong business acumen with the ability to translate business needs into technical specifications.
- Excellent analytical, critical thinking, evaluation, and problem-solving skills.
- Health, dental, and vision insurance
- Vacation, Sick, Holiday and generous winter holiday time off
- Life insurance
- Voluntary life insurance
- Short and long-term disability
- Employee development & tuition reimbursement programs
- 403(b) plan, managed by TIAA
- Free or discounted employee tickets to Interlochen performances and events *some exceptions apply
- Early event ticket purchase before general public sales begin
- Free Stone Cafeteria meal on shift
- Dennison Recreation Center accessibility (includes spouses)
- Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)
- Employee Referral Program (cash payments)
- Tuition discounts for employee's children at Academy, Camp and Interlochen Online
- Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave).
Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program. This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care.