IT SPECIALIST (CUSTSPT)

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IT SPECIALIST (CUSTSPT)

Department of the Army

Army National Guard Units

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, National Guard.

Learn more about this agency

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, National Guard.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Augusta, ME

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade

GS 9

Promotion potential 9

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test No Security clearance Secret Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number ME-13098835-AR-T32-26-186 Control number 889990500

This job is open to

Help

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

National Guard and reserves

Current members, those who want to join or transitioning military members.

Clarification from the agency

AREA OF CONSIDERATION: Area I: All Current On-Board Permanent and Indefinite Dual Status Title 32 and Title 5 Warrant Officer (CW3 & Below) and Enlisted Technicians of the Maine Army National Guard. Area II: All Members, Warrant Officer (CW3 & Below) and Enlisted of the Maine Army National Guard.

Duties

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This position is located in an information management organization. The purpose of this position is to manage the states Information Management (IM) Resource Center. The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support information technology (IT) specialists with fielding help desk calls.

• -Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies.
• -Manages the IM self-service work center. This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems.
• -Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests.
• -Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• -Updates the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and update of status with the user.
• -Performs other duties as assigned.

Requirements

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Conditions of employment

• NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
• This is an excepted service position that requires membership in a compatible military assignment in the employing states National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• Must be able to obtain and maintain a Secret Security Clearance.
• MUST be able to complete all required trainings within 6 months

Qualifications

Military Grades: CW3 and Below

Compatible Military Assignments: WMOS: 255A, 255N, 255S, MOS: 25B, 25N, 25S, 25U, 25Z

GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Education

If you are using Education to qualify for this position,

You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

1. Ability to manage all equipment and materials designated to be loaned for temporary mission accomplishment and may include items such as computers, printers, smartphones, projectors, DVD drives, MiFis, TVs, sound systems, etc.

2. Skills for the use of all work center equipment to include, but not limited to computers, laptops, projectors, and smartphones, and MiFis.

3. Ability to maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment..

4. Ability to determine equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing:

• Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employers name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job. Federal jobs should include series and grade.
• Education, certifications or licensures.

It is highly suggested that applicants address the General and Specialized Experience required of the position within their resume or on a separate document. All information provided during the application process will be verified. Failure to address all General and Specialized Experience requirements may result in non-selection for an interview.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13098835

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Cara MacVane

Phone (207) 430-6019 Fax (207) 626-4246 Email cara.e.macvane.civ@army.mil Address ME DCSIM

Camp Chamberlain

Augusta, ME 04330

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing:

• Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employers name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job. Federal jobs should include series and grade.
• Education, certifications or licensures.

It is highly suggested that applicants address the General and Specialized Experience required of the position within their resume or on a separate document. All information provided during the application process will be verified. Failure to address all General and Specialized Experience requirements may result in non-selection for an interview.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13098835

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Expand Hide how to apply

Agency contact information

Cara MacVane

Phone (207) 430-6019 Fax (207) 626-4246 Email cara.e.macvane.civ@army.mil Address ME DCSIM

Camp Chamberlain

Augusta, ME 04330

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Army National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!

Agency contact information

Cara MacVane

Phone (207) 430-6019 Fax (207) 626-4246 Email cara.e.macvane.civ@army.mil Address ME DCSIM

Camp Chamberlain

Augusta, ME 04330

US

Visit our careers page

Learn more about what its like to work at Army National Guard Units, what the agency does, and about the types of careers this agency offers.

http://www.nationalguard.mil

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, National Guard.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Augusta, ME

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade

GS 9

Promotion potential 9

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test No Security clearance Secret Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number ME-13098835-AR-T32-26-186 Control number 889990500

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