IT Specialist_Senior (15060)

Award 23158
Form 1: Task Order Request Form
Revised 07/30/2024

Is this a Project/Program specific Position?
If YES, list the Project/Program Name:
Yes
Unemployment Insurance System Improvement Modernization (UISIM)
HBITS Post Go-Live

Provide a short description of the Position:
This position provides senior-level operating system administration for
the New York State Department of Labor's hybrid computing
environment, spanning Windows, Linux, and Kubernetes platforms
hosted both on-premises and in the cloud. The position supports the
systems administration and platform management architecture that
sustains the UISIM system following go-live, and is responsible for
technical administration, operational support, and sustained high
availability across all layers of that hybrid infrastructure. The position
resides within the ITS Office of the CTO, CPEO Site Reliability
Engineering organization and works in coordination with State staff who
support these platforms.

Provide a list of the day-to-day tasks to be performed by the
Selected Candidate:

• Perform hands-on administration of Windows Server and Linux
  operating systems across on-premises, virtualized, and cloud-hosted
  environments, including installation, configuration, patching, hardening,
  and version upgrades.
• Administer enterprise virtualization and hypervisor platforms, including
  host configuration, virtual machine provisioning, and storage, network,
  and resource assignment.
• Administer Kubernetes clusters supporting UISIM workloads through
  node provisioning, component upgrades, and container platform
  troubleshooting.
• Configure and review privileged and administrative access controls,
  coordinate elevated account requests with Agency database and
  security staff, apply security baselines, and remediate vulnerability scan
  findings.
• Monitor system capacity, performance, and availability using Agency
  tools, tune resources, and troubleshoot and resolve incidents and
  service requests during scheduled work hours.
• Implement and validate high-availability configurations (clustering,
  failover, replication, backup/restore testing), write and maintain
  automation and configuration management scripts, and execute
  change requests within approved change windows.
• Document root causes and corrective actions, while maintaining
  comprehensive technical documentation including system diagrams,
  operational procedures, and configuration records.
• Support State technical staff through guidance and knowledge transfer
  as directed by the State Project Manager, and participate in recurring
  status meetings to report progress, risks, and issues to State
  supervisory staff.

Is this a Full or Part-Time Position?
(Full-Time is 40 Hours Per Week)
Full-Time

What are the daily work hours?
(Note if negotiable or list preferred start and end time):
7:00 6:00 M-F (Starting time is negotiable) 8 1/2 hr days including 1/2
hr unpaid lunch

Is telecommuting allowed for this position?
(As designated by the Authorized User)
Yes
If YES, note if negotiable or list the percentage allowed/number of days allowed per week
50%

What is the format of the Candidate interview?
In-person

What type of software is typically used by the Agency?
The Agency typically utilizes enterprise Windows and Linux operating
systems, Kubernetes container platforms, virtualization hypervisors, IT
automation and monitoring software, and custom core applications
such as UISIM.

What type of hardware is typically used by the Agency?
Desktop, Laptop

Position Mandatory Qualification (Per Attachment 7, Section 1.2.4)

Position Job Title:
(Per Attachment 4)
IT Specialist

Works in the field of Information Technology, experienced in the
usage and support of a collection of development platforms,
technical architectures or business applications and products that
run on those platforms - beyond that of a Programmer.

Position Skill Level:
(Per Attachment 4)
Senior

60 - 84 months: Candidate is able to work independently, without
assistance and provides guidance to others. May have an advanced
education.

Position Requested Qualifications (Per Attachment 7, Section 1.2.5)

• 84 months of experience administering Windows Server operating systems in an enterprise
• 84 months of experience administering Linux server operating systems, such as Red Hat, Enterprise Linux, SUSE, or Ubuntu, in an enterprise environment, including installation, configuration, patching, and version upgrades.
• 60 months of experience administering Kubernetes or an equivalent container orchestration platform, including cluster provisioning, component upgrades, and troubleshooting.
• 72 months of experience administering server operating systems hosted in a public or private cloud environment, such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform.
• 72 months of experience implementing and maintaining high availability configurations for server operating systems, including clustering, failover, replication, or backup and restore.
• 72 months of experience configuring and administering privileged and administrative access
• 60 months of experience using enterprise monitoring and alerting tools to track server
• 72 months of experience administering enterprise virtualization or hypervisor platforms, such as VMware vSphere and ESXi, Microsoft Hyper-V, Proxmox VE, Nutanix AHV, or Red Hat OpenShift Virtualization, including host configuration, virtual machine provisioning, storage and network assignment, and resource management.
• 60 months of experience using infrastructure automation or configuration management tooling, such as Ansible, Puppet, Chef, Terraform, PowerShell, or Bash, to provision or administer servers.
• 60 months of experience applying security baselines and remediating vulnerability scan

Required Documentation

• Re sume
• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)

Resource must sign a confidentiality agreement in the event of any exposure to private and/or sensitive information
Yes

All NYS OER Mandated Training and UI Confidentiality Training

During the term of this assignment, knowledge transfer from the consultant to State employees will be mandated. The knowledge transfer plan will be a written plan with details determined by the State Project Manager in collaboration with the selected consultant according to the specific program needs.