IT Statewide Associate Analyst 1-4

IT Statewide Associate Analyst 1-4

Salary

$3,640.00 - $6,552.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 092826 ERG

Department

Division of Administration-Office of Technology Services

Opening Date

09/28/2026

Closing Date

10/12/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Service Section. Req. 226111

The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Business Support team uses various technical disciplines and tools to support the highly complex business operations of the Network Communication Services section of OTS. The primary focus of this position is assisting with NCS knowledge management. The incumbent helps the supervisor maintain internal and public facing documentation and workflows that enable NCS staff to perform their duties consistently and reliably and that enable customers to understand and easily request NCS services. This position develops training materials and workshops/presentations to share information about NCS services with customers. The Knowledge Management team also manages the State Government Telephone Directory and operates the Directory Assistance Service along with managing NCS website content.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state's capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associate's degree in information technology; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

Internal Process/Procedure and Information Management

• Assists with analysis and management of databases and workflows that enable NCS staff and leadership to use and manage billing, inventory, expense and technical operational data consistently and accurately.

• Advises NCS leadership on internal process improvement opportunities and implements changes as required.

• Coordinates with NCS leadership to develop training curriculums for each section.

• Assists in reviewing requests for workflow/process changes to ensure compliance with state policies and practices; documents the impact of workflow changes to through testing and documentation of results.

• Performs routine database and workflow reconciliation tasks with support from supervisor.

NCS Public Information Management and Training

• Processes Telecommunications Coordinator appointments with supervision.

• Establishes user requirements, assists in determining customer-focused form and workflow specifications, and reviews changes to user support.

• Assists with preparing and delivering orientation and training for TCs and responding to information requests and feedback.

• Assists with editing, processing and distributing all Communications Services policies, procedures, and Administrative Code (rules and regulations) changes.

• Helps develop presentations given by NCS leadership at state, regional, and national conferences/seminars and at customer briefings.

Statewide Government Telephone Directory & Listings

• Responsible for the preparation and publication of the directory assistance database which contains telephone numbers and geographical locations for all state government agencies. Coordinates all activities between OTS and user agencies to compile this information.

• Manages directory listings in 73 public telephone directories statewide. These listings are used by the telephone companies to provide directory assistance nationwide.

• Coordinates all activities between NCS, agencies, and vendors to ensure listings are submitted timely and correctly.

• Coordinates listings changes with the appropriate vendor as needed.

• Submits directory listings for publication on the OTS website.

Directory Assistance Service

• Assists with operation and management of the statewide directory assistance service, which disseminates essential information to state agency personnel and to citizens of the state. Calls are processed through an automatic call distribution (ACD) system, providing information to the public regarding telephone numbers, address, state agency names, and titles of agency staff.

• Coordinates with NCS staff, state agencies, and the system vendor to ensure the system and the associated information database are useful, accurate, and current.

• Provides in-depth training for directory assistance operators including customer service skills and the use of various components of the directory assistance system.

• Provides guidance, assistance, and functional supervision for operators.

Serves as backup to Knowledge Management supervisor as needed, assisting with:

• Supervising part-time staff •Coordinating directory assistance services

• Serving as webmaster for EUC Communications Services website

• Directing records management functions, ensuring all levels of approval are received and proper legal procedures have been followed

• Directing and coordinating training functions for the office

• Performs other tasks, special projects, analyses, studies, and plans as directed in support NCS lines of service.

Position-Specific Details:

Appointment Type: This vacancy may be filled by job appointment, which is temporary in nature, not to exceed 48 months. If filled as a job appointment, the position may be converted to a probational appointment, provided a vacant position becomes available, and funding is available.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Associate Analyst 1,2,3 or 4.

Compensation: The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Associate Analyst 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

IT Statewide Associate Analyst 2

IT Statewide Associate Analyst 3

IT Statewide Associate Analyst 4

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-Verify system.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email:Erica.Gay@la.gov

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you interested in being considered for employment in a job appointment capacity? (Job appointment are temporary in nature, not to exceed 48 months in duration.)

• Yes
• No

02

How well do you stay flexible and adjust your behavior or work when things change?

03

How well do you accept guidance, follow instructions, and adjust when given feedback?

04

How well do you meet expectations for workplace behavior, communication, and responsibility-especially when under pressure?

05

How do you design or deliver training to help others learn and grow?

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm