The Operations Support Analyst plays a critical role in supporting the reliability, security, and performance of remote monitoring systems and video technology infrastructure. This position bridges technology and field operations by coordinating with IT, security, operations, and other stakeholders to support security technology initiatives.
The analyst will assist project managers in planning and implementing technology projects, tracking project milestones, preparing reports and presentations, troubleshooting system issues, and developing operational processes, policies, and procedures. The role also involves evaluating emerging technologies, supporting system improvements, and ensuring compliance with cybersecurity standards and data protection requirements.
Identify opportunities to improve the efficiency, reliability, and performance of remote monitoring and security systems.
Evaluate emerging technologies, including video analytics and AI-powered monitoring solutions.
Support pilot programs and proof-of-concept initiatives and assist with integrating new technologies into existing systems.
Recommend process improvements and technology upgrades to enhance operational capabilities.
Coordinate with IT, security, operations, field personnel, and other stakeholders to support technology projects and initiatives.
Assist project managers with planning, scheduling, task tracking, and monitoring project milestones.
Track project deliverables, timelines, dependencies, and progress against established objectives.
Support the development of project scopes, work plans, procedures, and implementation strategies.
Coordinate with technical teams, field personnel, and end users to identify and resolve system issues.
Assist with troubleshooting remote monitoring systems, video surveillance technology, network connectivity, and related technical infrastructure.
Document technical issues, testing results, resolutions, and escalation activities.
Coordinate with specialized IT, networking, cybersecurity, and vendor teams to resolve complex technical problems.
| Location | New York, NY |
| Job Type | Contractor |
| Salary | $22–$25 Per Hour |
Three years of formal education beyond high school or a minimum of two years of relevant professional experience.
Experience supporting project management, program coordination, operations, or technology-related initiatives.
Strong organizational skills, including the ability to track tasks, manage deadlines, and monitor project progress.
Excellent written and verbal communication skills, with the ability to prepare reports, presentations, and technical documentation.
Strong analytical and problem-solving abilities, including the ability to interpret operational data, performance metrics, and technical issues.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Experience coordinating with cross-functional teams, vendors, and internal stakeholders.
Ability to document business processes, system workflows, troubleshooting procedures, and project activities.
Strong attention to detail and the ability to manage multiple priorities in a dynamic environment.
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