IT Support Assistant

Job Description

IT Administrative Assistant

Job Type: Full-time, Permanent

Position Type: Hourly

Reports to: Adam Warsaw

Salary Range: $50,000-$65,000 per year

ABOUT US

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness.

Job Summary

The IT Administrative Assistant provides comprehensive operational and clerical support to our Information Technology team in New York, NY. This full-time role manages daily office operations, coordinates technical vendors, tracks hardware and software assets, and acts as the primary point of contact for internal IT requests.

Please Note: This is a full-time hybrid position (4 days on-site, 1 day remote), as stated in the supplied job description.

Job Duties & Responsibilities

• Coordinate the safe transport and delivery of heavy IT infrastructure, servers, and workstation equipment across company sites or to data centers.
• Manage the distribution, tracking, and reloading of OMNY transit passes for IT field technicians and team members.
• Schedule IT team meetings, manage department calendars, and route incoming technical help desk requests.
• Maintain accurate logs of company hardware, software licenses, and IT equipment inventory.
• Act as the liaison with internet service providers, hardware vendors, and external software consultants.
• Process purchase orders for technology upgrades, track shipping, and reconcile IT invoices.
• Organize and update internal technical wikis, onboarding guides, and IT policy compliance files.

Required Knowledge Skills & Abilities

• Experience coordinating local courier services, freight shipping, or transport equipment.
• Basic understanding of IT terminology, hardware components, and software setups.
• Advanced skills in digital productivity suites like Google Workspace or Microsoft 365.
• Exceptional capability to track multi-step purchase orders and complex hardware inventories.
• Ability to translate technical updates into simple language for non-technical employees.

Required and Preferred Education, Experience and Credentials

• Education & Experience: High school diploma required (Associate degree preferred) with 2+ years of administrative experience, ideally within a technology or corporate setting.

Physical Requirements

• Must be able to lift or push up to 20 pounds at a time (per WSFSSH template).
• Role includes coordination of heavy IT equipment transport; direct lifting requirements should be confirmed.

Schedule & Compensation

• Schedule: Hybrid, 4 days on-site each week in New York, NY and 1 day remote.

Benefit Overview

Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long-term Disability, Employee Assistance Program (EAP), commuter benefits and more voluntary benefit options and time off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees' qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Monday - Friday: 9am - 5pm

35 hours