IT Support Coordinator

IT Support Coordinator

Salary

$42,632.00 - $51,675.00 Annually

Location

700 Main Center, Victoria, TX

Job Type

Full-Time

Job Number

23-00663

Department

Information Technology

Division

Information Technology

Opening Date

10/22/2026

• Description
• Benefits
• Questions

JOB SUMMARY

Provides administrative and technical support to the Information Technology Department, including technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation. Works with City departments to support efficient technology operations and service delivery.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Essential functions, as defined under the Americans with Disabilities Act, may include the following representative duties. This list is illustrative and is not intended to include all duties performed by employees in this classification.

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Compiles telecommunications usage records to support billing and financial reporting.
• Performs basic setup, configuration, troubleshooting, and decommissioning of mobile devices using approved management systems.
• Provides basic technical assistance, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.
• Maintains departmental metrics, prepares reports, and coordinates routine administrative activities.
• Maintains confidentiality of sensitive City, technology, and security information.
• Establishes effective working relationships with City employees, vendors, and outside agencies.
• Complies with City safety requirements, maintains regular attendance, and reports to work during emergencies as directed.
• Performs other related duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

Work is primarily performed in an office environment and involves prolonged computer use, sitting, standing, walking, and occasional lifting or moving of technology equipment. Travel between City facilities may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

REQUIRED QUALIFICATIONS

Education, Training, and Experience Guidelines

High school diploma or GED; AND one to three (1-3) years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.

KNOWLEDGE OF:

• Basic computer systems, mobile devices, peripherals, and operating systems.
• Purchasing, budget tracking, inventory control, and records management procedures.
• Microsoft Office applications and enterprise information systems.
• General office practices, customer service, and information security principles.

SKILL IN:

• Coordinating purchases, maintaining inventories, and preparing financial and operational reports.
• Performing basic mobile device setup and troubleshooting.
• Using office software, business systems, and help desk applications.
• Organizing assignments, prioritizing work, and meeting deadlines.
• Communicating effectively and providing professional customer service.
• Maintaining accurate records, confidentiality, and effective working relationships.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid drivers license may be required depending on assigned duties.

The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.

Check out our great Wellness Programs!

Please visit the Human Resources Departments benefits page for more details.

01

Are you 18 or older?

• Yes
• No

02

Do you have a High School Diploma or GED?

• Yes
• No

03

Do you have a valid Texas Drivers License?

• Yes
• No

04

Do you have one (1) year of technical support experience?

• Yes
• No

05

How comfortable are you using computers and software programs?

• Very comfortable; I am proficient with various software
• Somewhat comfortable; I can use basic software but might need guidance for advanced tasks.
• Not comfortable; I have limited experience using computers or software.

06

How many years of administrative experience do you have?

• No experience
• 1-2 years
• 3-4 years
• 5+ years

Required Question

Employer City of Victoria

Address 702 N. Main Street - 700 Main Center

Suite 120

Victoria, Texas, 77901

Phone 361-485-3500