IT Support Specialist Jobot
Portage, MI2 days ago
- $50,000–$65,000 Per Year
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Skills
- Antivirusunmatched
- Artificial Intelligence (AI)unmatched
- Authenticationunmatched
- Best Practicesunmatched
- Campaignsunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Maintenanceunmatched
- Computer Scienceunmatched
- Computer Securityunmatched
- Computer Workstationsunmatched
- Documentationunmatched
- Email Securityunmatched
- Email Technologyunmatched
- Endpoint Securityunmatched
- Hardware Administrationunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Incident Responseunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Certificationsunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Connectivityunmatched
- Onboardingunmatched
- Organizational Skillsunmatched
- PCIunmatched
- Penetration Testingunmatched
- Peripheral Hardwareunmatched
- Phishingunmatched
- Presentation/Verbal Skillsunmatched
- Printingunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Schedule Developmentunmatched
- Security Analysisunmatched
- Security Infrastructureunmatched
- Security Monitoringunmatched
- Security Softwareunmatched
- Simulationunmatched
- Software Administrationunmatched
- Software Configuration Managementunmatched
- Software Installationunmatched
- Staff Trainingunmatched
- Support Documentationunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- User Account Administrationunmatched
- Writing Skillsunmatched
Description
Job Description Overview The IT Support and Cybersecurity Specialist provides day-to-day technical support, manages employee IT onboarding and assists with the organization’s cybersecurity programs. This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, monitoring security tools, and coordinating cybersecurity training and testing activities. The ideal candidate is organized, service-oriented, and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager. Qualifications Required Qualifications • Associate degree in information technology, cybersecurity, computer science, or related field, or equivalent professional experience. • Experience providing technical support in a business environment. • Working knowledge of computer hardware, software installation, operating systems, and network troubleshooting. • Familiarity with cybersecurity awareness programs and phishing prevention practices. • Strong troubleshooting, problem-solving, and organizational skills. • Strong written and verbal communication skills. • Ability to explain technical information clearly to nontechnical users. • Ability to manage multiple priorities and maintain accurate documentation. • Ability to handle confidential and sensitive information responsibly. Preferred Qualifications • Experience with Microsoft 365, Windows operating systems, and user account administration. • Experience administering KnowBe4 or a similar security awareness platform. • Familiarity with endpoint security, antivirus, email security, and incident-response tools. • Knowledge of PCI security and training requirements. • Experience coordinating with managed service providers, cybersecurity vendors, or penetration-testing firms. • Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, Cisco CyberOps Associate, or Microsoft certifications Responsibilities:
Physical and Work Requirements: • Ability to sit or stand for extended periods. • Ability to lift, move, and install computer equipment and related hardware. • Ability to work at employee workstations and equipment locations as needed. • Occasional after-hours availability may be required for urgent technical or cybersecurity incidents |
Numbers & Facts
| Location | Kalamazoo, Michigan |
| Website | https://www.prab.com/the-prab-difference/careers/?__cf_chl_managed_tk__=pmd_JYo9oUj8xTM77Y4PmaRXMbi.sCLDFTyFOSNNRg4xxPo-1634588040-0-gqNtZGzNAyWjcnBszQll |
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