Sign upLog in
See more jobs

IT Support Engineer (Citrix & Office 365)

Macpower Digital Assets Edge Private Limited
  • San Francisco, CA
  • $55 Per Hour
  • Quick Apply
6 days ago

Job Description

Job Summary: We are seeking an experienced IT Support Engineer to join our dynamic Global Technology Services team. This role involves hands-on technical support and project-based implementation of a wide range of IT infrastructure technologies. The ideal candidate will have strong expertise in Citrix and Office 365 administration, along with a solid foundation in networking, servers, and end-user support. This role also acts as the facility lead for infrastructure projects, including new construction or relocation efforts.
Key Responsibilities:
  • Lead and support implementation of IT infrastructure projects, including network hardware, servers, cabling, PCs, and related software.
  • Provide advanced technical support for escalations from the Service Desk.
  • Communicate and escalate incidents and service requests as appropriate.
  • Log, track, and review incidents and requests to ensure timely resolution.
  • Investigate and resolve hardware issues; perform minor hardware repairs and communication line troubleshooting.
  • Act as the on-site technical lead for facility infrastructure implementations and real estate transitions.
  • Conduct user training sessions on proper technology usage.
  • Collaborate and mentor Technical Analysts and other GTS personnel.
  • Participate in facility-level IT project planning and budgeting activities.
  • Attend departmental meetings, training, and committees to support continuous improvement.
  • Ensure compliance with GTS policies, procedures, and technology standards.
  • Perform other IT support duties as assigned.
Required Skills & Experience:
  • 4 7 years of experience with Citrix Administration (setup, support, and troubleshooting).
  • 4 7 years of experience with Office 365 Administration (Exchange Online, Teams, SharePoint, licensing, etc.).
  • Proven hands-on experience with:
    • Network infrastructure (Switches, Routers, Firewalls)
    • Server environments (Windows/Linux)
    • End-user device setup and troubleshooting (PCs, peripherals)
    • Cabling and hardware installation
    • Technical support and issue resolution in a fast-paced environment
  • Strong analytical and problem-solving skills.
  • Excellent communication, documentation, and organizational abilities.
  • Experience leading infrastructure components of facility builds, relocations, or upgrades is highly desirable.
Preferred Qualifications:
  • Relevant IT certifications (e.g., CompTIA, Microsoft, Citrix, Cisco)
  • Experience working in healthcare, manufacturing, or similarly regulated environments
  • Familiarity with ITIL processes and service management tools

Numbers & Facts

LocationSan Francisco, CA
Salary$55 Per Hour

Skills

  • Administrative Skillsunmatched
  • Analysis Skillsunmatched
  • Budget Managementunmatched
  • Cisco Network Systemsunmatched
  • Citrix Product Familyunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • Constructionunmatched
  • Continuous Improvementunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Documentationunmatched
  • Firewallsunmatched
  • Hardware Installationunmatched
  • Hardware Repairunmatched
  • Healthcareunmatched
  • Help Deskunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Leadershipunmatched
  • Licensingunmatched
  • Linux Operating Systemunmatched
  • Maintain Complianceunmatched
  • Maintenance Servicesunmatched
  • Manufacturingunmatched
  • Mentoringunmatched
  • Microsoft Exchange Server Administrationunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Serverunmatched
  • Network Administration/Managementunmatched
  • Network Routersunmatched
  • Network Switchingunmatched
  • Network System Hardwareunmatched
  • Organizational Skillsunmatched
  • PC Softwareunmatched
  • Peripheral Hardwareunmatched
  • Problem Solving Skillsunmatched
  • Process Managementunmatched
  • Project Planningunmatched
  • Real Estateunmatched
  • Server Hardwareunmatched
  • Technical Analysisunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder