IT Support Engineer - Level 1 - Helpdesk & Field Support

Job Category: IT Support

Job Type: Full Time

Job Location: Texas

Base Salary: Competitive

Office Location: Arlington, Texas

Work Arrangement: In-Person

Experience Level: Minimum 1 year of relevant IT experience

Role Description: Are you looking to advance your career in IT? We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support. This position will assist our clients in solving technical support issues, provide remote and on-site support. For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT. This is a great position to accelerate your career as many of our staff members go on to be Specialized Consultants or IT Directors. This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package. About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW (Dallas / Fort Worth) metroplex area.

Qualifications and Requirements: Knowledge of PC and laptop installation and troubleshooting, desktop operating systems Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN). Must be able to manage AD user and computer accounts. Must be able to set up new users in O365. Assist users with technical issues and "how to" questions. Be able to perform installation and configuration of hardware and software systems. Be able to write clear and concise documentation and instructions. Be able to manage and prioritize multiple tasks in fast paced environments and under pressure. Continuous improvement keeping current on new technology, industry trends and threats. Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement. Excellent English verbal and written communications skills are required as you will be communicating with end users. Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.

Education: Associates or Specialized Training in relevant Course work

Experience: 1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support. Previous MSP experience is a plus.

Preferred Certifications: A+ or equivalent, Network + or equivalent, Security +.

Application Process: To apply, please submit your resume, salary requirements and a cover letter highlighting your relevant experience for this position. We look forward to seeing how you can contribute to our team!