SER – Jobs for Progress, Inc. Job Description
POSITION TITLE:IT Support
REPORTS TO: CEO
FLSA STATUS: Non-Exempt
BENEFITS: PTO, sick leave, medical, dental, vision and life insurance, 401(k), pension
ROLE OVERVIEW:
The IT Consultant serves as a trusted advisor to our employees on matters concerning information technology. Reporting to the CEO, the IT Consultant plays a key role in securing email systems, preventing phishing attacks, managing software deployments, and ensuring remote teams have the tools and access they need to succeed.
KEY RESPONSIBILITIES:
- On-site support at the corporate office and at any office, property, or program location served by SER Jobs for Progress including San Joaquin.
- Remote support using secure remote-control or teleassistance tools for any Client office, property, or program location by Client.
- Preventative maintenance for PCs/laptops, including cleaning, updates, and health checks.
- Windows clean installation, including format, drivers, and updates.
- Microsoft 365 and user setup, including email, applications, and OneDrive.
- Email account creation/configuration, password resets/account unlocks, and MFA/authenticator setup, reset, or troubleshooting.
- Email quarantine review.
- Data synchronization and migration.
- Printers/scanners: diagnosis, network setup, workstation installation, and testing.
- Networking: LAN connection/configuration and testing; basic cabling (RJ-45, wall plates) where applicable.
- Security: malware removal; firewall/security-device re-enablement; and related security support.
- Microsoft Teams assistance, including audio/voice, device selection, cache reset, and test calls.
- Cameras/monitors/TVs; basic mounting and connection.
- Cable management and workstation setup.
MINIMUM QUALIFICATIONS:
- Proven experience in IT consulting, systems administration, or a similar technical role.
· IT certificate such as: CompTIA A+, Network+, Security+, AWS Solutions Architect, CISSP, CCNA, CEH, Google Professional Data Engineer, Microsoft Azure Architect
· Bi-lingual in Spanish required
- Strong knowledge of email security protocols (SPF, DKIM, DMARC) and phishing prevention strategies.
- Hands-on experience with remote access tools, VPNs, and endpoint management.
- Familiarity with enterprise software deployment and licensing management.
- Excellent communication skills with the ability to explain technical concepts clearly.
· Possess a valid California driver’s license, dependable automobile and adequate auto insurance.