IT Support Internship - 2027

The IT Support Intern will serve as a resource for projects and initiatives related to employee onboarding, office moves, and hardware management. Primary responsibilities include, but are not restricted to, service request fulfillment, PC configuration and deployment, and inventory management. The successful candidate will have a strong understanding of PC hardware and peripherals. The candidate will have a fundamental understanding of computer operating systems, applications and drivers as well as how they function.

ESSENTIAL FUNCTIONS & EXPECTATIONS

• Assist with fulfillment of IT Service Requests.
• Assist with provisioning and deployment of PC's.
• Assist with office setups and moves.
• Assist with employee onboarding and termination tasks.
• Execute recurring hardware inventory management tasks.
• Travel to various offices for setups, moves and teardowns will be required.
• Must be able to lift 50 pounds unassisted.
• Must be able to work after hours and weekends when required.
• Must have good communication skills.
• Must have great customer service skills.
• Must be self-motivated with a strong work ethic.
• Must be reliable.
• Must be eager to learn.
• Must be resourceful and proactive.

REQUIRED EXPERIENCE

• Fundamental understanding of computers and peripherals
• Experience with PC setups in a professional environment a plus
• Experience installing a computer operating system a plus
• Experience installing computer software
• Experience installing computer peripherals (printers, dual monitors, keyboards, mice, docking stations, wireless devices, Bluetooth devices, etc)

EDUCATION

• Pursuing a Bachelors degree in Computer Science, Information Technology, Management Information Systems, or Computer Information Systems

PREFERRED LICENSES & CERTIFICATES

• CompTIA A+

WORKING CONDITIONS

• The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.
• Regular, physical, and predictable on-site job attendance.
• Routine same-day travel for work at offices, meetings, and seminars which requires use of a personal vehicle.
• The position requires some weekday evening and weekend work for project related tasks.
• Must be available to take mobile phone calls for off-hours emergencies.

Whitley Penn is proud to be an equal opportunity workplace. We recruit, employ, train, compensate, and promote without regard to on age, race, creed, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other basis protected by applicable federal, state, or local law. Whitley Penn is a participant in E-Verify please follow the link to review disclosure notifications: https://www.dropbox.com/s/olsr5xgsgxsntu3/E-Verify%20Notices.pdf?dl=0. All employment is decided on the basis of qualifications, merit, and business need.

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