Service Desk Support Associate Sparks Group
McLean, VA4 days ago
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Skills
- 1st Level Supportunmatched
- Amazon Web Services (AWS)unmatched
- Business Administrationunmatched
- Business Solutionsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Scienceunmatched
- Computer Workstationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Documentationunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Printersunmatched
- Small Businessunmatched
- Software Administrationunmatched
- Software Installationunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
- Web Programmingunmatched
Description
Information Technology (IT) Support Internship Opportunity!
Competitive Innovations LLC (CI) offers hybrid internship opportunities designed to give early career students hands-on experience with modern Microsoft technologies, cybersecurity, web development, and digital transformation. Our interns work alongside experienced teams on real projects that support public and private sector clients, gaining practical skills while contributing to meaningful, mission driven work.
Internship Eligibility and Requirements
Job Summary
Helpdesk / IT Support Intern
CI is seeking a student intern to support helpdesk and IT support operations for internal users and client-facing environments. In this role, the intern will work alongside experienced team members to:
This is a learning-focused role. The ideal candidate is dependable, customer-service oriented, and eager to build practical troubleshooting and technical support skills while learning from documented processes and practiced team members.
Minimum Qualifications:
Competitive Innovations LLC (CI) offers hybrid internship opportunities designed to give early career students hands-on experience with modern Microsoft technologies, cybersecurity, web development, and digital transformation. Our interns work alongside experienced teams on real projects that support public and private sector clients, gaining practical skills while contributing to meaningful, mission driven work.
Internship Eligibility and Requirements
- Proof of residency in a U.S. Small Business Administration (SBA)–designated Historically Underutilized Business Zone (HUBZone) is required prior to starting and must be maintained throughout employment. (Visit HUBZone Map to determine whether you live in an SBA-designated HUBZone)
- 2nd or 3rd year college student majoring in Computer Science, Cybersecurity, Business Information Systems or other information technology / business systems related field
- Hours: 10 hours per week / 40 hours per month minimum
- During this internship, students will have opportunities to build new technical skills and may pursue related professional certifications. CI will sponsor and maintain any Amazon Web Services (AWS) and/or Microsoft®professional, or cloud certifications earned, through our participation in the Microsoft / Amazon or other Partner programs.
- The terms of this internship with CI are outlined in the job description below and in our standard Employment and Confidentiality Agreement, which must be signed by both the student and the company as a condition of employment.
Job Summary
Helpdesk / IT Support Intern
CI is seeking a student intern to support helpdesk and IT support operations for internal users and client-facing environments. In this role, the intern will work alongside experienced team members to:
- Provide first-line technical support for common hardware, software, and account access issues through ticketing, email, chat, or virtual support channels
- Troubleshoot and resolve routine workstation, application, printer, and connectivity problems, escalating more complex issues when appropriate
- Assist with user account setup, password resets, permissions support, and onboarding or offboarding tasks following documented procedures
- Document incidents, resolutions, and support processes clearly and accurately in knowledge bases or ticketing systems
- Support device setup, software installation, system updates, and basic configuration for laptops, desktops, and mobile devices
- Contribute to a positive support experience by communicating clearly with users, following up on requests, and learning from team documentation and guidance
This is a learning-focused role. The ideal candidate is dependable, customer-service oriented, and eager to build practical troubleshooting and technical support skills while learning from documented processes and practiced team members.
Minimum Qualifications:
- Currently enrolled in Information Technology, Computer Science, Cybersecurity, Business Information Systems or related degree program
- Basic understanding of computer hardware, operating systems, common business applications, and general troubleshooting concepts
- Familiarity with Microsoft 365, Windows environments, AWS and/or other common workplace productivity technologies
- Ability to follow documented procedures, record support activity clearly, and manage routine tasks with detail
- Strong communication and interpersonal skills, with the ability to assist users professionally and patiently
- Reliable, organized, and willing to learn new tools, systems, and support processes
Numbers & Facts
| Location | Virginia |
| Industry | Computer/IT Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1900 |
| Website | http://www.cillc.com/Home.aspx |
About Company
Competitive Innovations, LLC (CI) is an established business with an exceptional track record of providing business and information technology (IT) solutions to both public and private sector organizations. Headquartered in Arlington, Virginia, we serve customers with a focused set of mission critical services for the enterprise. CI's unique qualifications include a Microsoft practice focused on portals, collaboration, web content management and data visualization using SharePoint, Kentico and other industry leading tools; a consulting practice focused on planning, delivery, training, education and implementation in mission critical national security environments; Cyber Security, Network Defense and Information Assurance services; Integrated Solutions, Technical and Mission Support services.
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