IT Support - Knowledge & Readiness Lead

General information

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Job Title

IT Support - Knowledge & Readiness Lead

Functional Area

Teammate - Information Technology

City

Remote

Work Location Type

Remote

State

Remote

Employment Type

Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

WHO WE ARE AND WHAT WE DO

MosaicClinical Technologies is pioneering a new imaging paradigm-shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS is engineered to solve the industry's most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

Every AI tool within MosaicOS is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you're passionate about shaping the future of medical imaging, join us!

POSITION SUMMARY:

• Capture product, platform, and architectural knowledge from cross-functional teams and translate complex technical concepts into actionable, support-ready documentation.
• Develop, maintain, and continuously improve knowledge base articles, runbooks, playbooks, and enablement materials to ensure accuracy, clarity, and operational effectiveness.
• Drive onboarding and ongoing training programs, delivering role-based learning content that supports support team readiness and performance.
• Partner with leadership, product, and development teams to prepare support organizations for new features, releases, and platform changes through proactive knowledge transfer and enablement.
• Monitor documentation health, training participation, and readiness metrics, providing data-driven insights into support preparedness, risks, and improvement opportunities.
• Participate in on-call rotations, support occasional evening or overnight operational needs, travel up to 25% as required, and contribute to additional initiatives as assigned.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Proven experience as an IT Support Analyst required for this role
• Bachelor's degree in a related field, or equivalent combination of education and experience preferred
• Working knowledge of IT Service Management (ITSM) practices, including Incident, Change, and Problem Management.
• Strong technical writing skills with the ability to synthesize complex product and technical information into clear, support-ready documentation.
• Experience supporting SaaS, healthcare IT, or other mission-critical technology platforms in a fast-paced operational environment.
• Proven ability to lead enablement and training initiatives, influence cross-functional stakeholders, and drive outcomes with strong organizational and process discipline.

WHY MOSAIC CLINICAL TECHNOLOGIES:

• Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

Job Link for Job description

COMPENSATION:

The salary range for this position is $100,000.00 - $115,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Mosaic Clinical Technologies participates in E-verify.

Beware of Fraudulent Messages: Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email TalentAcquisition@MosaicClinical.ai to notify our team.

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