IT SUPPORT

Title: IT SUPPORT

Address: 279 East Grand Avenue, South San Francisco, California 94080

Duration: - contract

Key Responsibilities

• Provide on-site IT support across mixed macOS and Windows environments, including hardware, software, and network troubleshooting.
• Administer and maintain server infrastructure, including day-to-day monitoring and maintenance.
• Manage and monitor backup systems, including Veeam, NAS, and S3-based storage.
• Write and maintain scripts to automate routine IT tasks and improve operational efficiency.
• Deploy, configure, and support end-user laptops and desktops, including Insitro-issued equipment.
• Escalate and resolve issues beyond tier-1 support, partnering with the broader IT/infrastructure team.
• Maintain accurate documentation of systems, configurations, and support procedures.

Required Qualifications

• Demonstrated proficiency supporting and administering both macOS and Windows.
• Hands-on scripting experience (e.g., PowerShell, Bash, or Python).
• Experience administering server environments.
• Experience with backup and storage technologies: Veeam, NAS, and S3.
• Strong troubleshooting, communication, and customer-service skills.
• Able to work on-site full time at the South San Francisco location; local candidates only.

Preferred Qualifications

• Prior IT support experience in a life sciences, biotech, or pharma environment.
• Experience operating in security- or compliance-conscious IT environments.
• Relevant certifications (Microsoft, Apple, Veeam, or similar) a plus.