IT Support Specialist

Position Title: IT Support Specialist

Location: Algoma, WI

Job Type: Contract to Hire

Pay Rate: $30.00 - $34.00 Hour / Range Based on Experience

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Position Overview

IT Support Specialist

We are seeking an IT Support Specialist to provide hands-on technical support across a plant environment and additional local sites. This role is responsible for supporting end-user technology, resolving service requests, and ensuring reliable day-to-day IT operations.

What You’ll Do

• Provide on-site support for the plant and remote support for other locations
• Set up, maintain, and troubleshoot desktops, laptops (Windows & macOS), printers, and mobile devices
• Install and support approved software, hardware, and peripherals
• Manage and resolve service desk tickets with a focus on quick, first-touch resolution
• Support user account management and access within Active Directory
• Troubleshoot hardware, software, and basic network connectivity issues
• Deploy and configure IT equipment including PCs, printers, phones, and scanning devices
• Partner with internal IT teams to align with company standards and best practices
• Communicate updates on outages, vendor activity, and system changes to local leadership
• Monitor systems for issues and respond or escalate as needed
• Participate in an on-call rotation for after-hours support

What You Bring

• Experience supporting Windows environments and end-user devices
• Hands-on experience with hardware setup, deployment, and troubleshooting
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
• Ability to work independently in a fast-paced environment
• Strong problem-solving and communication skills
• Experience supporting manufacturing or plant environments is a plus 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.