SpotNet is a licensed communication and cybersecurity provider, serving the Israeli business sector since 1999. Based in Shoham, we specialize in delivering tailored infrastructure, IT, and cloud solutions with a strong focus on service excellence and client success.SUMMARY We're looking for a hands‑on, service‑oriented IT Support Specialist to join our growing technical support team. This full‑time, on‑site role involves supporting users and endpoints, resolving technical issues, maintaining systems, and gaining exposure to networking and security environments. If you're motivated by problem‑solving and enjoy working directly with people and technology - this opportunity is for you.RESPONSIBILITIES Provide Tier 1–2 support for hardware, software, and business applicationsSupport end users remotely and on‑site (Windows, macOS, mobile, printers)Troubleshoot desktop issues and basic network connectivity problemsHandle onboarding/offboarding, user accounts, and endpoint setupsApply OS/security updates and maintain endpoint healthMaintain documentation, inventory, and support recordsCollaborate with senior IT staff on infrastructure‑related projectsREQUIREMENTS 2+ years of experience in IT support or helpdesk rolesProficiency with Windows OS, Microsoft 365, and remote support toolsFamiliarity with macOS and mobile device platforms (Android/iOS)Basic understanding of networking (IP, DNS, DHCP)Knowledge of cybersecurity hygiene (MFA, antivirus, endpoint protection)Excellent troubleshooting and communication skillsFluent English – written and verbalService‑oriented mindset and ability to work independentlyADVANTAGES: Experience with MDM, RMM, or cloud/SaaS platformsExposure to routers, switches, or firewalls (e.g., Fortinet, Cisco)PREFERRED CERTIFICATIONS: Microsoft: MCP / MCSA / MD-102CompTIA Certifications: A+, Network+, or Security+#J-18808-Ljbffr