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Help Desk Specialist Jobs in Texas

IT Support Specialist (Austin)

Mindlance
  • Austin, TX
  • Instant Apply
2 days ago

Job Description

IT Support Specialist (Austin)
Duration: 5 months

Job Brief:
As an End User Services Specialist at Client, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Must Haves
  • 2+ years in an enterprise IT support, Help Desk, or End User Services role.
  • Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
  • Hands-on experience with identity platforms & Mobile Device Management
  • Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.

Responsibilities:
  • Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
  • Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
  • Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
  • Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
  • Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
  • Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
  • Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:
  • Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
  • OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
  • Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
  • Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
  • Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
  • Culture Fit: Alignment with Client’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans

Numbers & Facts

LocationAustin, TX

Skills

  • Analysis Skillsunmatched
  • Atlassian JIRAunmatched
  • Cloud Computingunmatched
  • Constructionunmatched
  • Customer Support/Serviceunmatched
  • Diversityunmatched
  • Documentationunmatched
  • Hardware Administrationunmatched
  • Hardware Repairunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Identity Data Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Information/Data Security (InfoSec)unmatched
  • Inventory Managementunmatched
  • Knowledge Baseunmatched
  • Laptop PCunmatched
  • Mac Operating Systemunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Network Connectivityunmatched
  • Network Operating Systemsunmatched
  • Onboardingunmatched
  • Operating Systemsunmatched
  • Organizational Skillsunmatched
  • People Managementunmatched
  • Security Patchesunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Slackunmatched
  • Software Administrationunmatched
  • Software as a Service (SaaS)unmatched
  • Standard Operating Procedures (SOP)unmatched
  • Systems Maintenanceunmatched
  • Technical Deliveryunmatched
  • Technical Supportunmatched

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