IT Support Specialist

IT Support Specialist – Level 1 (100% On‑Site)
Salary $60,000 - $65,000

Brooklyn
A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 faculty/staff. This is a full-time, year-round role requiring 5 days on-site, including summer coverage.

Key Responsibilities

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• Serve as the first point of contact for technical issues; troubleshoot or escalate as needed
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• Provide support in person and via remote tools
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• Image, deploy, and configure laptops, desktops, and classroom technology
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• Install, maintain, and troubleshoot hardware, software, and applications
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• Manage device lifecycle (setup, repairs, replacements, inventory tracking)
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• Support printers, copiers, and print server queues
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• Manage users in Active Directory, Google Admin, and internal systems
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• Assist with endpoint management (Intune, Jamf, Google Admin)
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• Set up and support A/V equipment and livestream events (occasional after-hours work)
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• Document tickets, resolutions, and internal knowledge base updates
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Requirements

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• Bachelor’s degree or equivalent experience/certifications
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• ~2 years of IT support / help desk experience
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• Experience supporting Windows, macOS, and ChromeOS
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• Basic command line and scripting knowledge (PowerShell or shell)
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• Basic networking/troubleshooting skills
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• Strong communication and customer service skills
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• Ability to prioritize and work in a fast-paced environment
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• Comfortable with physical work (lifting up to 40 lbs, moving between floors)
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• Strong interest in learning and staying current with technology
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Nice to Have

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• 3D printer support/maintenance experience
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• Photography, videography, or A/V production experience
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