IT Support Specialist (BUS TCHL SUPP ANL 2 TX)

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IT Support Specialist (BUS TCHL SUPP ANL 2 TX)

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Job ID

89642

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Davis

Full/Part Time

Full Time

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Job Summary

#CA-PS

Under the direction of the IT Supervisor, provide Tier 1 and Tier 2 technical support and endpoint engineering for the NBRI research, veterinary, and administrative community. Document, track and manage IT incidents and service requests in the UC Davis ServiceNow IT Service Management system from initial contact through resolution. Provide support via telephone, email, remote support tools and in person at client work areas. Deploy, configure, secure, maintain and refresh Windows and macOS desktops, laptops, tablets and mobile devices using modern endpoint management tooling including Microsoft Intune, Windows Autopilot, BigFix and JAMF. Build and maintain standard device configurations, application packages, operating system deployments and patch and vulnerability remediation activities in compliance with campus and UC security policy. Administer user accounts, groups and access permissions in Microsoft Active Directory and Microsoft Entra ID. Under the direction of senior IT staff, support institute server and virtual machine infrastructure, including virtual machine lifecycle tasks, guest operating system maintenance and documented operational procedures. Support computing attached to laboratory instruments, imaging systems and other specialized research equipment. Maintain hardware and software inventory and lifecycle records and support the institute computer refresh program. Follow documented procedures, develop and maintain unit documentation, and work on short term and long-term project assignments within the IT unit.

Apply By Date

11/4/2026 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• Information technology experience to independently research, plan, test, document and resolve incidents and problems, including technical experience to troubleshoot and maintain PC and Mac hardware, current operating systems and related software applications. Experience supporting and administering current Microsoft Windows client operating systems, including Windows 10 and Windows 11, in an enterprise or institutional environment. Experience supporting current macOS client operating systems, including deployment, configuration and application support.
• Experience with enterprise endpoint management and software distribution tools, such as Microsoft Intune, Windows Autopilot, BigFix, JAMF or Microsoft Configuration Manager, including operating system deployment, application packaging and distribution, configuration policy and patch management. Experience administering user accounts, groups and access permissions in Microsoft Active Directory and Microsoft Entra ID, including Group Policy or cloud based configuration policy. Experience providing technical support for Microsoft 365 applications, Exchange Online and Outlook, Teams, OneDrive and SharePoint, web browsers, PDF tools and other productivity applications. Supported wired and wireless networking, VPN and remote access, and multifactor authentication, including troubleshooting connectivity, addressing and name resolution issues at the client level. Supported mobile devices, including iOS and Android enrollment, configuration, security policy and application access.
• Experience with endpoint security practices, including patch and vulnerability remediation, disk encryption, endpoint protection and device compliance reporting. Experience with physical and logical disk management, data encryption, printer and peripheral device drivers, and current peripheral connection technologies. Used an IT service management or ticketing system, such as ServiceNow, to document, track, prioritize, escalate and resolve incidents and service requests. Experience with hardware and software asset inventory and lifecycle tracking, procurement support, and secure data sanitization and disposal. Assimilated technical concepts, terms and material, and explaining this material to non-technical clients.
• Interpersonal and customer service skills to work effectively and professionally with a diverse research, veterinary, animal care and administrative community. Organizational skills to manage multiple concurrent assignments, prioritize competing requests, work independently with minimal supervision, and meet deadlines. Written communication skills to produce clear technical documentation, standard operating procedures and client facing instructions.

Preferred Qualifications

• Experience with Windows Server or Linux server installation, configuration, patching, administration and security hardening.
• Experience supporting virtualized server infrastructure, such as Nutanix AHV, VMware or Hyper-V, including virtual machine provisioning and guest operating system maintenance.
• Experience supporting a migration from on premises Active Directory to Microsoft Entra ID, or supporting a hybrid identity environment.
• Experience supporting computing attached to laboratory instruments, imaging or picture archiving and communication systems, or other specialized scientific or clinical equipment in a research, clinical or regulated environment. Experience with scripting and automation, such as PowerShell, Bash or Python, to automate deployment, configuration, reporting and routine administrative tasks.
• Experience with vulnerability management tooling, such as Tenable or Nessus, and with remediation and reporting workflows.
• Experience with asset discovery and inventory platforms, such as Lansweeper, including reporting and data quality maintenance. Experience with backup and restore operations, including restore testing and documentation.
• Experience with UC Davis campus computing resources, including campus network and address management services, security operations, data center and communication resources, and the ability to use these resources for problem resolution.
• Experience developing and applying creative and innovative concepts to problem resolution. Experience working as a team player in a service oriented environment, including guiding, reviewing or mentoring the work of student employees or junior technical staff.
• Knowledge of UC Business and Finance Bulletin IS-3, HIPAA, or other regulated or protected data requirements in a research environment.

Key Responsibilities

• 50% - Desktop, Endpoint and Mobile Device Support and Engineering
• 15% - Laboratory, Imaging and Specialized Research Systems Support
• 25% - Identity, Systems and Infrastructure Support
• 10% - Documentation, Training and Continuous Improvement

Department Overview

The NBRI Information Technology Services Unit provides desktop, mobile device, endpoint engineering, identity, security, server, storage, network, application and database support to more than 300 users on and off site. The team also manages applications and databases containing research data supporting a variety of multidisciplinary operations, both research and business, and historical animal data on the 4,000 or more non-human primates housed at the institute.

The National Biomedical Research Institute, NBRI at UC Davis, formerly the California National Primate Research Center, is an Organized Research Unit that conducts interdisciplinary research programs on significant human health problems where the non-human primate is the animal of choice. In addition to its major efforts in the area of research, NBRI is also committed to both UC Davis and NIH missions of teaching and service.

POSITION INFORMATION

• Salary or Pay Range: $35.26/hr. - $57.13/hr.

• Salary Frequency: Hourly

• Salary Grade: STEPS

• UC Job Title: BUS TCHL SUPP ANL 2 TX

• UC Job Code: 007359

• Number of Positions: 1

• Appointment Type: Staff: Career

• Percentage of Time: 100% Fixed

• Shift (Work Schedule): Manager will advise

• Location: Davis, CA

• Union Representation: TX-Technical Professionals

• Benefits Eligible: Yes

• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity check. This position is primarily on site. Limited remote flexibility for administrative work may be granted with supervisor approval and is subject to operational need. The position supports on site hardware, laboratory equipment and infrastructure and cannot be performed remotely. Measles vaccination or proof of illness required. This position is subject to Medical Surveillance procedures and review in accordance with Federal and State Laws and Regulations and University Policy. Work in and around animal facilities requires the use of personal protective equipment and participation in the occupational health program. Restricted vacation during peak workload periods. Work irregular shifts, including weekends, holidays, and evenings. Work overtime and occasional weekends on short notice to support scheduled maintenance, migrations and service outages. This position is designated as supporting institution electronic information resources and is expected to comply with UC Business and Finance Bulletin IS-3, Electronic Information Security, and all applicable campus and institute security policies and standards. NBRI employees are directly or indirectly engaged in the performance of work on Federal or State contracts and grants as well as periodically come into contact with controlled substances, and are expected to abide by the UC Policy on Substance Abuse, the Federal Drug-Free Workplace Act of 1988, and the State Drug-Free Workplace Act of 1990.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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