IT Support Specialist :: Denver, CO (REMOTE)

IT Support Specialist 

Location: Denver, CO (REMOTE)

Duration: 12 months

Seeking for a skilled IT Support Specialist to provide technical support to both the Technology and the Automated Tracking System.

• Assist with internal and external end-user technical support and incident management.
• Maintain technical documentation and issue tracking systems, including Salesforce Helpdesk and Jira.
• Manage support emails and calls from system users.
• Update issue tracking systems with service desk report information.
• Create and provide reports to interested groups.
• Assign incident work items to team members as needed.

Responsibilities:

• Provide Salesforce and third-party application support for technology issues.
• Follow up with users to gather information and solve technical problems.
• Document, track, and monitor technical issues for timely resolution.
• Submit and track user-reported issues in the incident management system.
• Validate user-reported bugs and system issues, identifying root causes.
• Escalate issues beyond basic support/Tier 1 to appropriate technical teams.
• Communicate known system issues and resolutions to end users.
• Participate in testing and validation activities.

Skills and Experience

• Minimum three years of experience with Microsoft Word, Excel, and Google Suite.
• Excellent analytical and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.
• Detail-oriented and efficient with time-sensitive projects.

Preferred Qualifications

• Three years of experience with Salesforce CRM and Jira.
• Current Salesforce Administrator Certification in progress.