Job Title: Technical Support Specialist Department: IT Reports To: Director of IT Location: In Office; Boca Raton, FL FLSA Status: Exempt About the roleThe IT Support Specialist is the first point of contact for employee technical issues at BlueTeam, a nationwide commercial property restoration, renovation, and roofing company. You will resolve hardware, software, account, and connectivity issues quickly and professionally, and keep user accounts, devices, and support documentation accurate. Our IT team is small and handles most work in-house, with a few outside partners. You will work hands-on in a hybrid environment: Active Directory on-prem, plus Microsoft 365, Entra ID, and Intune in the cloud. Complex server, network, and infrastructure issues go to the Systems Administrator or Director of IT. Essential duties and responsibilitiesSupport and troubleshooting
User accounts and access
Devices and endpoints
Documentation and improvement
Security and training
Required qualificationsCandidates need at least two years of hands-on help desk experience, including account administration in Active Directory and Entra ID.
Preferred qualifications and certificationsThese strengthen an application but are not required.
Language, reasoning, and work conditionsLanguage skills. Ability to read and understand technical instructions and documentation. Ability to write clear ticket notes, procedures, and end-user instructions. Ability to communicate effectively with employees at all levels of the organization. Reasoning ability. Ability to solve practical problems using established procedures, and to recognize when an issue should be escalated. Physical demands. The physical demands described here are representative of those an employee must meet to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee regularly sits, talks, and hears, and frequently uses hands to finger, handle, or feel. The employee occasionally reaches with hands and arms, climbs or balances, stoops, kneels, crouches, or crawls (for example, when installing equipment or working under desks), and occasionally lifts or moves up to 25 pounds. Vision abilities required include close vision and color vision. Work environment. Primarily an office setting in Boca Raton, FL. The noise level is usually moderate. |
| Location | Boca Raton, Florida |
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