IT Support Specialist I-4924

Job Description

5 days Onsite in the Nashville Office

We are searching for an experienced IT Support Specialist for Nashville office.
You will have significant experience in supporting a fast-paced, high-growth environment.
You are comfortable working as part of a distributed team and will be primarily supporting the operations in our Nashville sites and remotely with all across the US, Mexico, Canada and Eastern Europe.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.
You are crisp and detail oriented, but able to work outside of the boundaries when necessary.
On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
You value the customer experience and building rapport with end users through top tier white glove service.

Responsibilities
● Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
● Assist with AV setup for internal meetings and events
● Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
● Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
● Okta, Google, and software service administration
● Deploy and support software to end-users
● Respond to support requests at the IT Helpdesk both in person and via our ticketing system
● Managing inventory for hardware and software
● Know and work with your points of escalation to improve the End User experience
● Improving and updating our internal and user facing Kbase

Requirements
● A positive, service-oriented attitude with a customer obsession mindset
● 2-3 years of experience in IT support roles
● Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
● AV support experience
● Experience with administration of Apple computer products using enterprise management tools
● Knowledge and hands-on experience managing Windows laptops and desktops
● Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
● Strong macOS hardware and software troubleshooting experience
● Solid critical thinking and problem solving skills
● Ability to lift heavy equipment (50 pounds) as needed