Job Description
JOB: IT Support Specialist- Mac Support
LOCATION: Nashville, TN -5 days Onsite
MUST HAVE: Mac support systems needed , JAMF
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Assist with AV setup for internal meetings and events
- Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) Okta, Google, and software service administration
- 3 years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- AV support experience
- Experience with administration of Apple computer products using enterprise management tools
- Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50 pounds) as needed