Sign upLog in
See more jobs

IT Support Specialist II (#26-17544)

US Tech Solutions, Inc.
  • Boulder, CO
  • $33–$34 Per Hour
  • Instant Apply
30+ days ago

Job Description

Duration: 12 months, potential to extend

Job Description:
  • Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting
  • Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
  • Recommend and test cost effective technical system improvements
  • Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
  • Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
  • Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
  • Manage Exchange Online including mailboxes, distribution groups, calendars
  • Collaborate with internal departments to improve/create processes
  • Work with internal departments and external vendors to implement new applications, services to end uses
  • Participate in projects and act as a Subject Matter Expert for key technologies
  • Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues
  • Assist users with activating and troubleshooting company-owned mobile devices
  • Work directly with IT support teams for mission critical issues and adhere to department escalation policy
  • Operate desktop imaging solution, application packaging, and configuration settings
  • Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use
  • Identify, evaluate, promote, and implement customer support best practices
  • Carrying a company issued mobile phone is required
  • In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment
  • Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts
  • Provide training and mentorship to new IT Helpdesk Technicians
  • Decommission hardware
  • Configure and troubleshoot network printers
  • Able to make some material decisions without consulting manager
  • Participate in weekend on-call rotation on an as needed basis

Qualifications:
  • Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
  • Experience Level: 3+ years of relevant experience
Preferred Experience/Skills:
  • Experience with working in the pharmaceutical industry and regulated environments
  • Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
  • Expert knowledge of Microsoft Operating systems
  • Strong experience working with local Active Directory and Azure
  • Ability to present formal and informal training and assistance to end users
  • Apple iOS Systems
  • Working knowledge of the administration of Microsoft Office 365 application suite
  • Ability to find creative and “out-of-the-box” solutions to incidents and requests
  • Ability to provide clear and logical thought processes to identify root causes of incidents
  • Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components
  • Experience working with enterprise Anti-Virus technologies such as Trellix
  • Able to work with people to establish goals, objectives, and change management plans
  • Experience in installing and configuring Windows based applications using a software distribution tool
  • Experience in working with enterprise Mobile Device Management technologies
  • Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches
  • Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards
  • Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals
  • Desire to learn new technologies
  • Outstanding customer service provider
  • Exceptional interpersonal skills for written, and face to face communications
  • Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
  • Demonstrated project management skills
  • Automox, SmartDeploy and FreshService experience a plus
 TOP 3 MUST HAVE SKILLS:
  • PC support and Mobile support
  • Microsoft, 365 support
  • Experience in Bio Pharma environment
  • Does not need much lab experience, will mainly focus on end user and desk support** but at least 3 years' experience

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.


 

Numbers & Facts

LocationBoulder, CO
Salary$33–$34 Per Hour

Skills

  • Administrative Skillsunmatched
  • Antivirusunmatched
  • Audiovisualunmatched
  • Best Practicesunmatched
  • Biotech and Pharmaceuticalunmatched
  • Cellular Telephoneunmatched
  • Change Managementunmatched
  • Clinical Laboratoryunmatched
  • Clinical Researchunmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • Consultingunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Desktop Administrationunmatched
  • Desktop PCunmatched
  • Detail Orientedunmatched
  • Establish Prioritiesunmatched
  • Hardware Componentsunmatched
  • Hardware Upgradesunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Knowledge Baseunmatched
  • Laboratoryunmatched
  • Mentoringunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Exchange Server Administrationunmatched
  • Microsoft Officeunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Devicesunmatched
  • Mobile Technologyunmatched
  • Multitaskingunmatched
  • Network Administration/Managementunmatched
  • Network Configuration Managementunmatched
  • Network Routersunmatched
  • Network Switchingunmatched
  • On Callunmatched
  • Operating Systemsunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Process Developmentunmatched
  • Process Improvementunmatched
  • Project/Program Managementunmatched
  • Research Laboratoryunmatched
  • Root Cause Analysisunmatched
  • Service Level Agreement (SLA)unmatched
  • Set Goalsunmatched
  • Software Administrationunmatched
  • Software Distributionunmatched
  • Software Engineeringunmatched
  • Software Upgradesunmatched
  • Staff Trainingunmatched
  • Standard Operating Procedures (SOP)unmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched
  • Writing Skillsunmatched
  • iOSunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder