We are looking for IT Support Specialist 3 in Conyers, GA onsite. Please read the job description below and let me know if you are interested.
Position: IT Support Specialist 3 Location: Conyers, GA (Onsite Only Local Candidates) Duration: 2+ Months Contract Interview Process: Virtual/In-Person Req ID: 800197
Job Description We are seeking an experienced IT Support Specialist 3 to provide end-user support, maintain business applications, and support critical IT infrastructure. This role involves troubleshooting production issues, supporting cloud environments, and ensuring smooth operation of various agency systems. The ideal candidate is a proactive problem-solver with strong technical expertise and a commitment to continuous learning.
Key Responsibilities
Provide technical support to end users via phone, remote access, and onsite visits
Troubleshoot hardware, software, and network-related issues
Monitor and manage ServiceNow ticket queues, ensuring timely resolution and follow-up
Support and maintain business-critical systems (e.g., queue management, A/V systems, mobile technologies)
Assist in managing and optimizing cloud environments for scalability and efficiency
Design, build, and maintain cloud-based applications
Utilize automation and provisioning tools such as AWS CLI and Terraform
Collaborate with IT teams to resolve production incidents and conduct post-incident reviews
Recommend hardware/software solutions based on organizational needs
Support desktop systems, laptops (Windows 10/11), printers, scanners, and related peripherals
Assist in maintaining network infrastructure and resolving TCP/IP issues
Support video conferencing systems, A/V equipment, and related technologies
Identify opportunities to improve IT operations and enhance system performance
Required Qualifications
Bachelor’s degree in IT, Computer Science, or a related field with 3+ years of experience OR Associate degree with 5+ years of experience OR Relevant experience equivalent to IT Support Specialist level
Professional certification required (A+, Network+, Cloud+, or equivalent)
2–3+ years of hands-on IT support experience
Experience with ServiceNow or similar ticketing systems
Strong knowledge of Windows OS, Active Directory, DNS, DHCP, and Group Policy
Experience troubleshooting desktop hardware, software, and network issues
Knowledge of TCP/IP networking and issue resolution
Experience with AWS CLI, Terraform, or similar automation tools
Strong communication and interpersonal skills
Preferred Skills
Experience supporting cloud infrastructure and applications
Familiarity with video conferencing, A/V systems, and camera technologies
Ability to analyze trends and recommend system improvements
Strong problem-solving and critical thinking abilities
Experience working in fast-paced, enterprise IT environments
Best Regards, Salman Alam IT Recruiter||Syntricate Technologies Inc. Direct: 781-236-6328 Email: