Ready to take your technical skills to the next level?
Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging?
ONE 2 ONE Inc., a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges.
What You’ll Do
Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments
Own Escalations: Act as a technical escalation point for the Service Team on complex issues
Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructure
Strengthen Security: Support firewalls, VPNs, backups, and overall security posture
Deliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members
Requirements
Technical Experience: 3–5+ years in IT support or systems administration (MSP experience strongly preferred)
Core Knowledge: Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure
Problem Solving: Ability to work through more complex issues and support others in doing the same
Team Mindset: Comfortable collaborating with the Service Team and stepping in as needed
Certifications (Preferred): Network+, Security+, or similar
Benefits
Why ONE 2 ONE?
Growth: Exposure to a wide range of environments, systems, and technologies
Team Environment: Collaborative culture where you’re supported and your input matters
Impact: Opportunity to be a key technical resource and make a real difference
Benefits: Health, dental, PTO, 401k, and more
The Role in a Snapshot
Day-to-day: Supporting EU issues alongside the Service Team
Next level: Handling escalations and more complex technical challenges
Goal: Be a reliable, go-to technical resource for both clients and team
Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!
*To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.