IT Support Specialist

IT Support Specialist

As an IT Support Specialist based onsite at Rocket Lab's Head Quarters you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one. This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team. A natural curiosity and a drive to continuously learn are essential to be successful in this role.

What You'll Get To Do:

• Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints
• Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation
• You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one
• Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes
• This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed

You'll Bring These Qualifications:

• 2+ years' experience in IT support and high school diploma or GED
• Exposure with most and solid operational experience in at least two of the following:
  • Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
  • PC hardware (including assembly and disassembly of desktop PCs)
  • Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
  • A scripting language
  • Active Directory and Group Policy

These Qualifications Would Be Nice To Have:

• Certifications in CompTIAA+ or ITIL
• Experience with cloud-based technologies (Azure, AWS, O365)
• Familiarity with virtualization technologies and public/private cloud environments
• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI and automation to improve service delivery and operational efficiency
• Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
• Excellent problem-solving and analytical skills, able to see the big picture and make connections
• Experience participating in and supporting a medium to complex, end-to-end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match.

Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion.

Hourly Pay Range (CA Only)$23.08 —$28.25 USD

What To Expect:

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.