Job Description
KDG Construction Consulting is seeking a highly motivated IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system-related issues, supporting employee onboarding and offboarding activities, and ensuring timely resolution of technical incidents while delivering exceptional customer service.
The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements.
• Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications.
• Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
• Perform hardware and software installations, upgrades, and system configurations.
• Support employee workstation deployments, relocations, and technology setup across multiple office locations.
• Provide technical support for company-sponsored meetings, events, and special projects.
• Conduct computer orientation sessions for new employees and provide on-the-job training to department staff.
• Communicate technical information clearly and effectively to users, management, and team members.
• Maintain accurate documentation of support activities, system changes, and technical procedures.
• Assist with inventory management and tracking of IT equipment and technology assets.
Required Qualifications:
• Experience providing technical support in a Help Desk, desktop support, or IT support environment.
• Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment.
• Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management.
• Must be able to lift up to 40 pounds.
• Demonstrated ability to work effectively both independently and as part of a team.
• Self-starter with strong problem-solving skills and a results-oriented mindset.
Preferred Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials.
• Experience with ServiceNow, Freshdesk, or other IT service management platforms.
• Knowledge of data migration, data coordination, or system conversion projects.
• Experience supporting enterprise-level hardware deployments and relocations.
• Familiarity with user account administration, software licensing, and endpoint management tools.
Anticipated Salary Range: $78,000.00 – $88,000.00 per year
About KDG: KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients across a broad range of industries and is committed to delivering exceptional service, innovative solutions, and measurable results. KDG’s collaborative approach and commitment to excellence help clients successfully achieve their strategic objectives.
Employment with KDG: KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.
The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise IT systems, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities:
• Respond to incoming Help Desk requests via email and ticketing systems in a timely and professional manner.
• Follow established procedures to diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Analyze, document, and track reported production outages and incidents, determining severity, impact, and escalation requirements.
• Submit and manage service requests and incident tickets using Freshdesk, ServiceNow, and other tracking applications.
• Coordinate employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
• Perform hardware and software installations, upgrades, and system configurations.
• Support employee workstation deployments, relocations, and technology setup across multiple office locations.
• Provide technical support for company-sponsored meetings, events, and special projects.
• Conduct computer orientation sessions for new employees and provide on-the-job training to department staff.
• Communicate technical information clearly and effectively to users, management, and team members.
• Maintain accurate documentation of support activities, system changes, and technical procedures.
• Assist with inventory management and tracking of IT equipment and technology assets.
Required Qualifications:
• Experience providing technical support in a Help Desk, desktop support, or IT support environment.
• Proficiency troubleshooting PC hardware issues, including motherboards, power supplies, memory, storage devices, and peripheral equipment.
• Experience supporting and administering Microsoft Windows 10 and Windows 11 operating systems.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Knowledge of network infrastructure troubleshooting, including LAN/WAN connectivity, wireless networking, VPN access, IP addressing, and basic switch/router support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to organize and prioritize multiple tasks while providing regular status updates to clients and management.
• Must be able to lift up to 40 pounds.
• Demonstrated ability to work effectively both independently and as part of a team.
• Self-starter with strong problem-solving skills and a results-oriented mindset.
Preferred Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or similar credentials.
• Experience with ServiceNow, Freshdesk, or other IT service management platforms.
• Knowledge of data migration, data coordination, or system conversion projects.
• Experience supporting enterprise-level hardware deployments and relocations.
• Familiarity with user account administration, software licensing, and endpoint management tools.
Anticipated Salary Range: $78,000.00 – $88,000.00 per year
About KDG: KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients across a broad range of industries and is committed to delivering exceptional service, innovative solutions, and measurable results. KDG’s collaborative approach and commitment to excellence help clients successfully achieve their strategic objectives.
Employment with KDG: KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.
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Numbers & Facts
| Location | Los Angeles, CA |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Company Size | 20 to 49 employees |
| Year Founded | 2011 |
| Website | http://www.kdgcc.com |
About Company
As a World War II and Korean War veteran who attended USC’s School of Architecture on the GI Bill, Robert Kennard founded The Kennard Design Group in 1957. The firm, which provided architecture and planning services, became one of the largest and oldest African-American architectural firms in Los Angeles.
The Kennard Development Group, dba KDG Construction Consulting (KDG), a derivative of the Kennard Design Group, was established by Mr. Kennard’s daughter, Lydia Kennard, in 1980 and incorporated in 1984. The firm began as a developer of mid & low rise office buildings, providing project development throughout the greater Los Angeles area. In the mid-1980s, KDG sold its office building portfolio and converted its expertise in development and construction management into a fee-for-service professional practice.
Today, KDG is a successful construction management services firm, certified by the State of California as a Small Business (SB) with a staff of exceptional project and construction management professionals. Over the past five years, KDG has coordinated and managed the construction of more than $2 billion in public works and capital improvement projects.
KDG’s staff includes civil, mechanical and electrical engineers and business-degreed professionals serving as construction managers, inspectors, estimators, and/or project control engineers. Averaging over 18 years of experience, KDG’s dedicated professionals ensure that projects are successfully executed, providing competent, responsive and well-coordinated services. Because KDG’s senior professionals actively participate in and supervise every project, the firm is able to maintain exceptionally high quality work products.
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