Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
What you'll be doing:
- Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
- Respond to, record, track, and resolve tickets using our helpdesk software-attention to detail is essential
- Monitor, triage, and assign Tier 1 helpdesk requests
- Maintain and update the internal IT knowledgebase
- Create documentation for new issues or deployments
- Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
- Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
- Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
- Setup and tear down audio/visual equipment for company-wide events
- Assist with IT projects and other tasks as needed
- Research and present emerging technologies to the team
What you bring to the table:
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
- Basic understanding of computer hardware, software, and networking principles
- Familiarity with helpdesk software and ticketing systems
- Experience with provisioning and deploying computers
- Legendary customer service and deskside manner
- Ability to troubleshoot and resolve technical issues effectively and efficiently
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
- Eager to embrace new technologies and adapt to changing IT environments