IT Support Specialist

SUMMARY: The Information Technology (IT) Specialist is responsible for ensuring internal departments are provided with high quality systems technical support. The IT Specialist will work closely with the local and corporate IT teams to meet the goals and objectives of the business, while meeting customer requirements.

DUTIES AND RESPONSIBILITIES:

• Manage virtual (VMWare) and physical IT infrastructure environment.
• Sets up and maintain client software and hardware.
• Grants and maintains security access rights in Active Directory environment.
• Data backup and replication, including vSphere Site Recovery.
• Provides support for the local network, including VLAN management, firewall (including HA) management and support.
• IPSec VPN partner communication and management
• Supports Active Directory environment.
• Maintains virus and WSUS centralized server environments
• Supports demanding shop floor network and associated devices responsible for Just-In-Sequence delivery to customer.
• Support and configures MES and OPC servers for shop floor production systems.
• Maintains and backs up the company's internal servers.
• Maintains and keeps the company's telecommunication systems running with minimal downtime.
• Supports of desktops, laptops and servers.
• Assists service, support and product development teams with IT related questions pertaining to outside networks.
• Evaluates new hardware and software to meet company requirements.
• Maintains inventory of internal licenses and tracks compliance.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Associate's Degree (AA) or equivalent from a two-year college or technical school in IT related field; comparable experience in a manufacturing environment.
• Computer skills required: Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software).
• Experience in SAP implementation/operation
• Other skills required:
  • 2 years of experience in a manufacturing facility
  • Bilingual in English and Korean preferred
  • Comprehensive understanding and application of business process management
  • Desktop and network support in a manufacturing related environment

COMPETENCIES:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to talk or hear.
• Frequently required to sit or utilize hand and finger dexterity.

• Occasionally required to stand or walk.
• While performing the duties of this job, the noise level in the work environment is usually quiet).
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.
• Additional remarks regarding work environment:
  • Work area is heat/air conditioned within an office environment, with some time spent in a shop floor environment.