Careerscape is recruiting on behalf of our client, a global financial services company, for a Remote IT Support Specialist to provide nationwide technical support to a distributed workforce. This is a great opportunity for a service-minded technologist who enjoys solving problems quickly and keeping people productive, all while working from home.
Day to day, you will field tickets and calls from employees across the country, troubleshoot hardware, software, and connectivity issues, and escalate more complex problems to the right teams. People who thrive in this role are patient communicators, methodical troubleshooters, and comfortable juggling multiple priorities in a fast-paced, security-conscious financial environment.
Responsibilities
Respond to incoming help desk tickets, calls, and chats from employees nationwide
Diagnose and resolve hardware, software, and network connectivity issues
Provide remote support for laptops, desktops, mobile devices, and peripherals
Set up and configure new user accounts, hardware, and software
Administer Active Directory accounts, permissions, and password resets
Support VPN, VoIP, and collaboration tools for remote employees
Maintain accurate documentation of issues and resolutions in the ticketing system
Escalate unresolved issues to appropriate second and third level support teams
Assist with onboarding and offboarding of employees from an IT perspective
Follow security protocols to protect sensitive financial and company data
Requirements
2 or more years of experience in a technical support or help desk role
Strong working knowledge of Windows operating systems and Microsoft Office 365
Experience with Active Directory, remote desktop tools, and ticketing systems
Solid understanding of networking basics including VPN and Wi-Fi troubleshooting
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users
Strong time management skills and ability to work independently in a remote setting
Associate degree or relevant certification such as CompTIA A+ or Network+ preferred
Experience supporting financial services or another regulated industry is a plus
Benefits
Medical, dental, and vision insurance
401k retirement plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling
Home office equipment and technology stipend
Life and disability insurance
Employee assistance program
Professional development and certification reimbursement
Collaborative virtual team culture
Opportunities for career growth within a global organization