IT Support Specialist

Job Title: Remote IT Support Specialist

Location: Remote (U.S. Only)
Job Type: Full-time 
Salary: $60,000 $90,000 per year (based on experience)

Job Summary:

We are seeking a knowledgeable and customer-focused IT Support Specialist to provide remote technical assistance to employees and clients. The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations. This is a fully remote position, but applicants must be based in the U.S.

Key Responsibilities:

• Provide technical support via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Assist with system installations, updates, and configurations.
• Maintain IT documentation, user guides, and troubleshooting logs.
• Manage user accounts, permissions, and security settings.
• Collaborate with IT teams to implement new technology solutions.

Required Qualifications:

• 2+ years of experience in IT support, helpdesk, or a related role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience troubleshooting networking, VPNs, and cloud services.
• Familiarity with Microsoft 365, Google Workspace, and remote support tools.
• Excellent problem-solving skills and customer service abilities.
• Ability to work independently in a remote environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience with Active Directory, Azure, or AWS.
• Knowledge of cybersecurity best practices.

Benefits:

• Competitive salary with performance-based bonuses.
• Fully remote with flexible work hours.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off, sick leave, and career growth opportunities.