Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
Seeking a temporary IT Support Specialist to provide general IT troubleshooting and customer support over the phone in a call center environment. This position serves as a first point of contact for employees experiencing technical issues with computers, software, account access, printers, and other IT services. Candidates should have strong customer service skills and the ability to guide users through troubleshooting steps clearly and patiently. This assignment could last up to six months.
Location & Work TypeLocation: Pasadena, CA
Work Type: Onsite
Key Responsibilities- Answer incoming support calls and provide courteous, timely technical assistance to employees.
- Assess reported issues, ask relevant questions, and guide users through troubleshooting steps.
- Create, update, categorize, and prioritize support tickets according to established procedures.
- Resolve common hardware, software, connectivity, and account access issues using approved tools and documented procedures.
- Escalate unresolved or complex issues to the appropriate IT team with clear documentation.
- Communicate ticket status and next steps to customers and follow up as needed.
QualificationsRequired:- Experience providing telephone technical support in a help desk, service desk, or call center environment.
- General knowledge of Windows computers, Microsoft 365 applications, web browsers, printers, and common peripheral devices.
- Experience troubleshooting password resets, account lockouts, login issues, and basic network and VPN connectivity.
- Familiarity with remote support tools and ticketing systems such as ServiceNow.
- Ability to document reported issues, troubleshooting steps, and resolutions accurately.
- Understanding of when to resolve an issue independently and when to escalate it for additional support.
Preferred (Optional):- Strong IT troubleshooting and problem-solving skills.
- Excellent telephone communication, active listening, and customer service skills.
- Ability to explain technical information to users with varying levels of technical knowledge.
- Ability to manage multiple priorities and maintain accurate records in a busy call center environment.
- Ability to work independently while collaborating effectively with other IT staff.
- Reliability, patience, and sound judgment when assisting frustrated customers.
Benefits- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Paid-time-off options
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
Additional DetailsThe base range for this contract position is $20 - $30 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
About UsStand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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