IT Support Specialist

If you enjoy making technology easier for others, and you're at home troubleshooting systems while building trust with coworkers, this role is for you. As our IT Support Specialist, you'll provide first-tier technical support, onboard staff to essential tools, and keep technology and office equipment working across the council.

The Basics

• Pay- Nonexempt/hourly, starting at $21.63 to $25.96 per hour, based on relevant education and experience. We set starting pay with a published formula and don't negotiate, so every offer is calculated the same way.
• Benefits- We offer medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and AD&D insurance; up to 35 days of paid time off per year, based on years of service; paid holidays; and a 403(b) retirement plan with an employer contribution. For more details, visit www.girlscoutsosw.org/careers.
• Hours- Full-time, 40 hours per week, 8:30a to 5p with occasional weekend support for events
• Location- This hybrid role works on-site at our Portland-metro-area office 1 day a week minimum and travels up to 15% of the time to other council locations in Oregon and Southwest Washington. All staff must attend in-person work as needed and must live in Oregon or Southwest Washington.

What You'll Do

As the IT Support Specialist, you'll own the first line of support for staff using Microsoft 365, Windows computers, the cloud-based phone system, customer management systems, email, and other council technology. You'll combine practical troubleshooting with clear teaching, accurate equipment records, and on-site operational support. You'll have real ownership of everyday technology experiences, with the opportunity to make tools more understandable and work more smoothly for colleagues across multiple locations.

Responsibilities

• Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately.
• Onboard new employees to IT-supported tools, assign equipment, and provide practical training that helps staff use technology confidently.
• Maintain accurate council-wide inventory and assignment records for computers, phones, office equipment, and other IT assets, including scheduling equipment check-outs.
• Support the cloud-based phone system, Microsoft 365, email, customer management systems, basic network troubleshooting, and current Windows operating systems.
• Create clear, step-by-step end-user documentation and help implement IT procedures, upgrades, and organizational policies.
• Support on-site office operations in the Portland metro area, including mail distribution, building access, copiers, IT equipment, and related operational needs.
• Travel to other council locations to support projects, new employee onboarding, and the transport of council property, materials, or equipment.

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• About five years of combined relevant education and experience in information technology, technical support, or a related area. For example, a bachelor's degree and three years of experience, or five years of experience.

• At least two years of experience providing end-user desktop support.

• Proficiency with Microsoft 365 applications, current Microsoft Windows operating systems, and basic network troubleshooting.

• Experience using helpdesk ticketing systems and creating clear, step-by-step technical documentation.

• Ability to recognize, analyze, and resolve basic technology issues affecting staff, while prioritizing competing requests across multiple locations.

• Clear customer-focused communication, including explaining technical topics in plain language and staying solution-focused when urgent issues arise.

• Ability to build collaborative working relationships with colleagues and vendors.

• Ability to travel occasionally within Oregon and Southwest Washington for on-site technical support, projects, and employee onboarding.

• A valid driver's license in good standing and a driving record that meets our motor vehicle records standards, plus state-required minimum auto insurance if a personal vehicle is used.

• Preferred:

• Experience supporting the Microsoft 365 admin center and related Microsoft 365 administration consoles for user accounts and email.

• Work Conditions & Physical Requirements:

• Indoor environment- 98%

• Outdoor events- 5%

• Travel to other locations- 15%

• Use of computer, phone, and other office equipment- 100%

• Lifting up to 25 pounds- 15%

• Pushing and pulling up to 25 pounds- 10%

• Reaching above and below shoulder level- 15%

• Driving- 7%

About Girl Scouts of Oregon and Southwest Washington

Girl Scouts builds girls* of courage, confidence, and character, who make the world a better place. Girls in grades K-12 try new things, take on challenges, and discover what they're capable of. They explore STEM, camp under the stars, run their own cookie businesses, and lead projects that make their communities kinder. Along the way, they find friends who cheer them on and a place where they can truly be themselves.

Across Oregon and Southwest Washington, girls join the fun in troops, at camp, at local events, and on their own, guided by dedicated adult volunteers. Our staff make that possible. We support volunteers, create programs, run camps, and keep the council running so every girl has a place to belong.

Our culture and values guide how we work together to deliver on our mission:

• Joy: We make space for joy every day and build a workplace where everyone is genuinely glad to be here.
• Inclusion: We listen with curiosity, remove barriers to participation before being asked, and keep learning how to better serve every community.
• Integrity: We follow through, treat everyone equitably, and speak up when something isn't right.
• Agency: We trust each other with real responsibility and make sure every voice helps shape what happens next.
• Mission-Driven: We connect our daily work to outcomes for girls and co-create solutions with the communities we serve.

We're building a workplace where everyone can contribute, grow, and belong, and everyone on our team helps create it through ongoing learning, reflection, and action.

• We use the word "girl" expansively and welcome all youth from kindergarten through 12th grade who see our girl-centered leadership experience as the right fit for them.

Equal Opportunity

Girl Scouts of Oregon and Southwest Washington is an equal opportunity employer. If you need an accommodation at any point in the hiring process, please contact HR@gsosw.org.

How to Apply

Submit your application via our Careers site. You don't need to include graduation dates or pay history.