IT Support Specialist

Job Title: IT Support Specialist (Temp)

Location: Onsite in San Diego

Job Type: Temporary Support

Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the seamless operation of critical IT systems. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT Support Specialist will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Familiar with both Office 365 and Apple/Mac is preferred.

Responsibilities:

1. User Support:
2. • Provide frontline technical support to end-users, including professionals and administrative staff.
   • Respond to IT support requests promptly, addressing hardware, software, and network-related issues.
   • Assist users with software installations, updates, and configuration.
3. Hardware and Software Maintenance:
4. • Perform regular maintenance on computer systems, ensuring optimal performance.
   • Install, configure, and troubleshoot hardware components and peripherals.
   • Collaborate with vendors for hardware and software procurement.
5. Network Support:
6. • Monitor and maintain the integrity of the network infrastructure.
   • Troubleshoot network connectivity issues and ensure secure data transmission.
   • Assist in the implementation of network upgrades and expansions.
7. Security Compliance:
8. • Enforce and adhere to healthcare industry regulations and security standards.
   • Implement security protocols to safeguard sensitive patient information.
   • Conduct regular security assessments and audits.
9. Documentation and Training:
10. • Create and update technical documentation for systems, procedures, and configurations.
    • Provide training to end-users on IT best practices and security awareness.
11. Collaboration and Communication:
12. • Work closely with other IT team members to address complex technical issues.
    • Collaborate with healthcare professionals to understand their unique IT needs.
    • Communicate effectively with all stakeholders, providing regular updates on ongoing issues and resolutions.

Qualifications:

• Minimum of 2 years’ experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required.
• 2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus.
• Must be able to manage multiple tickets at one time.
• Demonstrate problem solving skills and solution development skills.
• Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred.
• Excellent time management, interpersonal and written and verbal communication skills.
• Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work.
• Familiarity with working in a lab environment a plus.

This temporary position is located on-site in the San Diego, CA area.

Hourly Pay Rate: $32-38/hr