A contract development and manufacturing organization that specializes in producing topical, semi-solid, and liquid pharmaceutical products for both prescription and over-the-counter markets. It supports clients through formulation, scale-up, manufacturing, and packaging, with a strong focus on quality, regulatory compliance, and speed to market.
OVERVIEW
The mission of the IT support specialist is to provide and support users and information systems in a
standardized and structured manner (level 1), to keep the inventory of systems and assets up to date and
to act as coordinator for all support and service requests. He/She is responsible for ensuring that services
are provided in compliance with service agreements and in accordance with regulatory standards.
ESSENTIAL FUNCTIONS
* Incident management (ensuring level 1 support)
* Documentation of incidents and standard processes
* Backup operations
* System maintenance/configuration
* Interaction/Knowledge transfer with customers
* Provision of IT services and assistance
* Maintain inventory of systems and assets
* Other Duties As Assigned
Pay $30.00 / hr.
POSITION QUALIFICATIONS
* Knowledge of ITIL principles
* Knowledge of GXP principles
* Good analytical skills and curiosity.
* Customer service.
* Ability to work without or with minimal supervision.
* Excellent interpersonal and communications skills.
EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS:
* Certificate/diploma in information technology.
* A minimum of 5 years of professional experience in functions related to information technology,
such as systems support, user support, backup operations, inventory management, equipment
orders, initiating purchase orders in SAP.
* Sufficient experience in SAP system support level.
* Outstanding expertise in customer service
* Recognized skills in IT process improvements.
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