IT Support Technician

Position Summary

S&P Air Control is seeking a dependable and customer-focused IT Technician to provide first-line technical support across a multi-site environment. This role serves as the primary point of contact for end-user issues and is responsible for delivering timely, accurate, and professional technical assistance while ensuring minimal disruption to business operations.

The ideal candidate demonstrates strong communication skills, accountability, and a proactive approach to troubleshooting while maintaining a high level of service and user satisfaction.

Key Responsibilities

• Serve as the first point of contact for IT support requests
• Troubleshoot hardware, software, and network issues
• Provide remote and on-site support
• Document incidents and resolutions
• Escalate complex issues appropriately
• Assist with onboarding/offboarding
• Support Microsoft 365 services
• Deploy and maintain endpoint devices
• Follow IT policies and security standards
• Identify recurring issues and improvements

Performance Expectations

• Demonstrates professionalism and accountability
• Takes ownership of tickets through resolution
• Communicates clearly with users and team
• Maintains accurate documentation
• Prioritizes effectively in fast-paced environment
• Escalates and collaborates appropriately
• Follows security and compliance standards

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, training, and/or relevant work experience will be considered1-3 years helpdesk or customer support experience
• Strong troubleshooting skills
• Excellent communication skills
• Ability to work independently and in a team

Technical Experience

• Windows 10/11 support
• Microsoft 365 basics
• Active Directory familiarity
• Basic networking concepts
• Ticketing systems experience

Preferred Experience

• Intune or endpoint management tools
• Computer imaging/deployment
• Printer and VoIP support
• IT documentation experience

Physical Requirements

• Lift up to 50 pounds
• Install and move IT hardware

Work Environment

On-site in Chattanooga with occasional travel. Requires on-call and after-hours support.