IT Support Technician

IT Support Technician I

Southland (SLND) is growing its IT support presence in the field and is looking for an IT Support Technician I to provide on-site and remote technical support for our jobsites and remote offices throughout North America. This is a great opportunity for an early-career IT professional with a strong customer service mindset who wants hands-on experience across hardware, software, networking, and field technology. You'll be the first point of contact for our employees' technology needs and will work closely with senior IT staff, who will help you grow your skills.

Responsibilities

• Provide friendly, responsive first-level support to office, field, and remote employees via phone, email, ticketing system, and in person
• Troubleshoot and resolve common hardware, software, account, and connectivity issues, and escalate more complex problems to senior IT staff with clear documentation
• Install, set up, and troubleshoot PCs, laptops, printers, and other common peripherals
• Support and set up mobile devices (iOS and Android) for end users
• Assist senior IT staff and Field Operations with setting up IT for new jobsites and remote offices.
• Support new employee onboarding, including issuing hardware, setting up user accounts, and walking new users through their equipment and systems
• Document issues and resolutions in the ticketing system and help maintain IT documentation and the user knowledge base

Experience

• 1+ year of experience in a help desk, IT support, or similar customer-facing technical role
• Experience installing and troubleshooting PC hardware and common peripherals
• Experience supporting end users with Windows 10/11 and Microsoft 365 applications
• Familiarity with supporting mobile devices (iOS and Android)
• Experience supporting users in a Citrix or Remote Desktop environment is a plus
• Field or on-site technology support experience is a plus

Knowledge and Skills

• Strong customer service mindset: patience, empathy, a sense of urgency, and follow-through until the issue is resolved
• Ability to explain technical issues clearly to non-technical users
• Basic understanding of networking concepts (LAN, WAN, IP addressing, DNS, DHCP, Wi-Fi)
• Solid troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational and time management skills, with the ability to juggle multiple requests and keep users updated
• Willingness to learn and take direction from senior IT staff, along with the ability to work independently once trained

Requirements

• Willingness and ability to work some nights and weekends as needed
• High school diploma or equivalent
• Full-Time employee benefits- Competitive pay, Health/Dental, 401K Match

For more than 100 years, hard-working, honest, innovative people have been building what has become SOUTHLAND HOLDINGS. We combine the strengths of six companies who share a dedication to building critical infrastructure projects which improve the environment and lives of those around us.

Southland Holdings is an EEO employer- M/F/D/V