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Help Desk Specialist Jobs in Colorado

IT Support Technician II

Links Technology Solutions, Inc.
  • Englewood, CO
  • $31.03 Per Hour
  • Instant Apply
5 days ago

Job Description

IT Support Technician II

Location: Englewood, CO (Onsite)
Pay Rate: $31.03 per hour
Hours:  40 hours per week
Duration: Contract (12 months+)

Summary:

Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service.

Description:
  • Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
  • Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
  • Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
  • Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
  • Assist with network equipment troubleshooting and basic infrastructure support.
  • Respond to technical support requests while maintaining a high level of customer satisfaction.
  • Evaluate user technology needs and recommend appropriate hardware and software solutions.
  • Document technical issues, resolutions, and system changes.
  • Collaborate with IT team members to share knowledge and improve support processes.
  • Maintain compliance with company IT policies, security standards, and best practices.
Qualifications:
  • Associate's degree in Information Technology, Computer Science, or a related field with 1+ years of relevant IT support experience
  • Equivalent combination of education and experience will be considered
  • Strong customer service mindset with a commitment to delivering quality technical support
  • Excellent troubleshooting skills across desktop hardware and software environments
  • Working knowledge of:
    • Windows operating systems
    • Computer hardware and peripherals
    • Printers and print services
    • Network connectivity
    • VPN technologies
    • RSA authentication
    • Video Teleconferencing (VTC) systems
  • Strong verbal and written communication skills
  • Ability to understand user needs and translate them into effective technical solutions
  • Team-oriented with a collaborative approach and willingness to share knowledge

Preferred Qualifications
  • Experience supporting enterprise IT environments
  • Familiarity with IT service management tools and ticketing systems
  • Experience supporting users in highly regulated or technical industries
  • Excellent communication and collaboration skills.
Benefits:
  • Available health, life, vision, and dental insurance
  • 401K Matching

#IND1
 

Numbers & Facts

LocationEnglewood, CO

Skills

  • Aerospace and Defenseunmatched
  • Best Practicesunmatched
  • Communication Skillsunmatched
  • Computer Hardwareunmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • Computer Systemsunmatched
  • Corporate Policiesunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Dental Insuranceunmatched
  • Desktop Hardwareunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Laptop Hardwareunmatched
  • Maintain Complianceunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Needs Assessmentunmatched
  • Network Administration/Managementunmatched
  • Network System Hardwareunmatched
  • Peripheral Hardwareunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • RSA Encryptionunmatched
  • Software Administrationunmatched
  • Team Playerunmatched
  • Technical Deliveryunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • VPN (Virtual Private Network)unmatched
  • Videoconferencingunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

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