IT Support Technician III

Englewood, CO

$42.76 Per Hour
Instant Apply

1 day ago

Job Description

IT Support Technician III Executive IT Support
Location: Englewood, CO (Onsite)
Pay Rate: $42.76 per hour
Hours: 40 hours per week
Duration: Contract (12 months+)

Position Overview
We are seeking an experienced, customer-focused IT Support Technician III to support our client, a leading organization in the aerospace and defense industry.

In this role, you will provide advanced technical support for desktop and laptop computers, software applications, networking equipment, and collaboration technologies. You will also provide high-level IT support to senior executives, ensuring technology functions seamlessly during critical meetings, presentations, and daily business operations.

The ideal candidate combines strong technical troubleshooting skills with exceptional customer service, professionalism, and the ability to communicate confidently with executive leadership.

Description

Provide advanced technical support for desktop and laptop computers, hardware, software, and network connectivity.
Install, configure, troubleshoot, maintain, and repair computer systems and related equipment.
Deliver hands-on technical support to executives during high-level meetings, presentations, and business activities.
Troubleshoot video teleconferencing (VTC), collaboration tools, connectivity, and audiovisual technologies.
Diagnose and resolve hardware, software, VPN, network, printer, driver, and peripheral issues.
Support VPN technologies, RSA authentication, and related IT security tools.
Evaluate employee technology requirements and recommend appropriate hardware and software solutions.
Collaborate with internal departments and executive stakeholders to resolve technical issues efficiently.
Manage small IT projects, including system upgrades, installations, and technical improvements.
Maintain current knowledge of IT standards, emerging technologies, and industry best practices.
Take ownership of technical issues from initial troubleshooting through resolution.
Deliver exceptional customer service while maintaining a professional and solutions-oriented approach.

Qualifications

Associate's degree in Information Technology, Computer Science, or a related field with 4+ years of relevant experience.
Additional education may substitute for experience, and relevant experience may be considered in place of formal education.
Strong experience troubleshooting desktop/laptop computers, hardware, software, and networking technologies.
In-depth knowledge of computers, printers, drivers, VPN technologies, RSA, video teleconferencing (VTC), and related peripherals.
Proven ability to support senior executives and communicate professionally with leadership.
Strong customer service skills with a commitment to resolving technical issues efficiently.
Excellent written and verbal communication skills.
Ability to understand business requirements and translate them into effective technical solutions.
Experience managing small IT projects.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Commitment to maintaining technical knowledge and staying current with industry developments.

Preferred Qualifications

Executive IT Support / VIP Technical Support
Desktop Support / End User Computing
IT Support Technician II or III
Senior Help Desk / Service Desk Support
Field Support / Deskside Support
IT Systems Support
Hardware and Software Troubleshooting
Video Conferencing and Collaboration Technologies

Benefits:

Available health, life, vision, and dental insurance
401K Matching

#IND1

Numbers & Facts

Location

Englewood, CO

Skills

Aerospace and Defenseunmatched
Analysis Skillsunmatched
Audiovisualunmatched
Best Practicesunmatched
Business Operationsunmatched
Business Skillsunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Maintenanceunmatched
Computer Scienceunmatched
Computer Securityunmatched
Computer Softwareunmatched
Computer Systemsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Device Driversunmatched
Emerging Technologyunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Leadershipunmatched
Management of Information Systems/Technology (MIS)unmatched
Network Connectivityunmatched
Network System Hardwareunmatched
On Site Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Performance Reviewsunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
RSA Encryptionunmatched
Requirements Managementunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
VPN (Virtual Private Network)unmatched
Videoconferencingunmatched
Vision Planunmatched
Writing Skillsunmatched

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