IT Support Technician

Testronic is a global leader in Quality Assurance and technology services for the games and entertainment industries. We work with some of the world"s leading game developers and publishers, providing Functional QA, Compliance QA, Localization QA, Compatibility QA, and other specialized services.

With diverse teams across Europe, Asia, and North America, we foster an inclusive, collaborative culture built on four core values: We Care Deeply, Passion for Quality, Trust in Unity, and Pride in Ownership. Whether you"re starting your career or looking for your next challenge, Testronic offers opportunities to learn, grow, and make a meaningful impact.

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility. This is an exciting new role, in our recently opened testing facility.

Key Responsibilities

• Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams
• Provisioning of testing equipment to QA projects in a timely manner
• Day to administration of local servers, systems and network devices
• Implementation of global policies defined by the IT Director and Head of InfoSec
• IT Procurement for this facility
• Negotiation and maintenance of vendor and consultant contracts and service agreements
• Maintain complete, detailed documentation of all services and systems
• Managing and auditing of all IT assets in the facility
• Vulnerability scanning and patching of endpoints
• Addressing security events raised by the SIEM solution
• Shift patterns may be flexible