Entry-Level IT Support Technician (Level 1)

Company: CoreSouth Systems

Location: Macon, GA (On-Site)

Job Type: Full-Time, W-2

Salary: $38,000-$42,000 annually

About CoreSouth Systems

CoreSouth Systems is a managed IT services provider (MSP) helping small and mid-sized businesses gain confidence that their technology will work reliably when they need it most. We prioritize long-term relationships built on responsiveness, clarity, and practical solutions that support business growth.

The Opportunity

Are you mechanically inclined, enjoy solving problems, and looking to build a career in IT? CoreSouth Systems is seeking an enthusiastic, dependable Entry-Level IT Support Technician to provide on-site technology support at a private school in Macon, Georgia.

This is an excellent opportunity for someone starting their IT career who enjoys working with people, troubleshooting technology, and learning new skills.

Previous professional IT experience is not required. We value a positive attitude, strong work ethic, mechanical aptitude, and a willingness to learn. Experience repairing computers, laptops, phones, or other electronic devices is a definite plus.

You'll work directly with students, teachers, and school staff, helping them resolve everyday technology challenges while gaining valuable hands-on experience in a professional IT environment.

What You'll Do

• Staff the school's on-site IT help desk, providing friendly and responsive technical support to students, teachers, and staff.
• Troubleshoot common hardware, software, and connectivity issues involving laptops, desktops, and other devices.
• Diagnose and repair laptop hardware, including replacing components and coordinating manufacturer warranty claims.
• Support and troubleshoot classroom technology to minimize disruptions to teaching and learning.
• Install, replace, configure, and relocate classroom technology and related equipment.
• Respond to technical support requests throughout the school campus.
• Document support activities, repairs, and resolutions using established procedures.
• Work closely with the school's IT Director and CoreSouth's technical team to escalate more complex issues and coordinate solutions.
• Help maintain an organized, reliable, and professional technology support environment.

What We're Looking For

Required Qualifications

• Positive attitude, strong work ethic, and a genuine desire to learn and grow in the IT industry.
• Excellent interpersonal and customer service skills, with the ability to communicate comfortably with students, teachers, and staff.
• Mechanically inclined and comfortable working with tools, electronic components, and computer hardware.
• Basic familiarity with computers, common software applications, and everyday technology.
• Strong troubleshooting instincts and a willingness to investigate problems before asking for assistance.
• Dependable, punctual, organized, and capable of managing multiple support requests.
• Ability to work independently while knowing when to seek guidance or escalate an issue.
• Comfortable working in a private Christian school environment and willing to respect and uphold the school's standards of professional conduct while on campus.
• Ability to successfully complete a criminal background check as required by the school.

Preferred but Not Required

• Previous experience in IT support, computer repair, electronics repair, or a similar hands-on technical position.
• Familiarity with laptop hardware repairs, component replacements, or manufacturer warranty processes.
• Basic understanding of Windows, networking, printers, and common troubleshooting procedures.
• IT certifications such as CompTIA A+ or related technical training.
• Experience supporting end users in a help desk or customer service environment.

No college degree or previous MSP experience is required. We are more interested in finding the right person with the motivation and aptitude to succeed.

What Success Looks Like

• Students and staff receive friendly, timely, and effective technical assistance.
• Laptop repairs and warranty requests are handled accurately and efficiently.
• Classroom technology issues are resolved quickly to minimize disruptions.
• Support requests are properly documented and escalated when necessary.
• You demonstrate initiative, reliability, and continuous improvement in your technical abilities.
• You become a trusted, approachable technology resource for the school community.

Schedule & Work Environment

• Full-time, Monday through Friday, on-site in Macon, Georgia.
• Standard hours are 7:30 a.m. to 4:30 p.m., including a one-hour lunch break.
• Help desk coverage is required from 7:30 a.m. to 3:30 p.m. on school days.
• Scheduling flexibility may be available during school breaks.
• This position involves regular interaction with students, faculty, and staff throughout the campus.

Compensation & Benefits

• Starting salary of $38,000-$42,000 annually, depending on qualifications and experience.
• Monthly health insurance allowance.
• Monthly cell phone allowance.
• 10 paid vacation days.
• 10 paid sick days.
• Hands-on technical experience and opportunities to develop valuable IT support skills.

Why Join CoreSouth?

At CoreSouth, we believe great technicians are developed through curiosity, dedication, and real-world experience.

This position provides an opportunity to establish a foundation in IT support while working alongside experienced technology professionals. You'll gain practical experience with hardware repairs, troubleshooting, end-user support, and the day-to-day operations of a managed IT services provider.

If you're dependable, enjoy helping people, and want to turn your interest in technology into a long-term career, we'd love to hear from you.

How to Apply

Submit your resume and tell us a little about your interest in technology, any hands-on repair experience, and why you're interested in starting or advancing your IT career with CoreSouth Systems.