IT Support Technician

Position: IT Support Technician
Hourly Rate: $25-$32/Hr
Location: Muskegon, MI (Onsite)

Overview of the IT Support Technician Position:
The IT Support Technician provides hands-on technical support within a production manufacturing environment. This role is responsible for supporting end-user hardware, maintaining network connectivity, troubleshooting printers and peripheral devices, and assisting with Active Directory administration. The ideal candidate is comfortable working on the production floor, enjoys solving technical issues, and can support both infrastructure and end-user technology needs in a fast-paced environment.

Responsibilities of the IT Support Technician:

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• Provide hardware support for laptops, label printers, handheld scanners, and other end-user devices.
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• Troubleshoot and resolve printer connectivity and functionality issues.
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• Assist with basic network support activities, including cable runs and switch connectivity.
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• Install, terminate, and connect CAT6 cabling as required.
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• Support infrastructure operations by connecting and maintaining network devices and equipment.
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• Create, modify, and remove user accounts within Active Directory.
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• Manage and document support requests through the Web Help Desk (SolarWinds) ticketing system.
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• Provide technical support across office and production-floor environments.
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• Participate in an on-call rotation schedule as needed.
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• Collaborate with infrastructure and operations team members to resolve technical issues and maintain system uptime.
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Preferred Experience of the IT Support Technician:

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• Experience supporting hardware including laptops, label printers, and handheld scanners.
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• Experience troubleshooting printer connectivity and end-user device issues.
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• Experience working in a production or manufacturing environment.
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• Knowledge of network connectivity, cable runs, and switch installations.
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• Experience terminating and configuring CAT6 cabling.
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• Experience using ticketing systems, including SolarWinds Web Help Desk.
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• Working knowledge of Active Directory user administration.
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• Ability to work comfortably in a manufacturing environment and support production operations.
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• Comfort working at heights when required for cabling and infrastructure support activities.
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• Strong troubleshooting, communication, and customer service skills.
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Bonus Experience of the IT Support Technician:

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• Previous experience supporting assembly, molding, or other manufacturing operations.
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• Experience supporting infrastructure and operations teams.
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• Experience with user provisioning and deprovisioning in Active Directory environments.
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• Experience supporting enterprise printer and scanning solutions.
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• Experience with network cabling projects and switch connectivity troubleshooting.
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• Ability to quickly adapt to new technologies and work independently within a lean IT team.
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